Error when trying to login. "[ALERT] Temporarily blacklisted IP Address - try again later."

I use Outlook for Mac. I am now getting the following messages for both of my xfinity accounts.

Mail could not be received at this time.
The server for account " [Edited: "Personal Information"]" returned the error "[ALERT] Temporarily blacklisted IP Address - try again later." Your username/password or security settings
may be incorrect. Would you like to try re-entering your password?

I’ve reset my password (twice). And tried re-entering my password multiple times but I still get the same message. Until this is fixed, I am unable to receive my emails in Outlook. I can however login on xfinity.com and see them. What should I do to fix this?

Responses

EG

Expert

•

110K Messages

1 year ago

The concern is not "Home Security Devices And Equipment" help related. Topic moved here to the proper help section for assistance.

0

XfinityLinda

Official Employee

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1.8K Messages

1 year ago

@EG Thank you for moving the post!

We appreciate you reaching out here in our community, @user_b3b4a4. Sorry to hear about the trouble with your email in Outlook. It sounds like the issue is with Outlook. Have you tried to remove/re-add Outlook? Are you able to get Outlook to sync manually? How about reconfiguring the Outlook profile settings?

3

U

user_b3b4a4

Visitor

•

2 Messages

Thank you for responding.

Outlook support responded: This seems to be a problem with your email account and nothing to do with Outlook app. The IP for your email account is blacklisted or temporarily blocked. So, you need to contact your email provider regarding the same. The error message that you're seeing is an internal message from the provider (Comcast) and not Outlook app. When you have any sync or send issues from Outlook it will appear in the sync error window. Outlook will never display any sync error through a message or an email. (The sync error window says, "An unknown error has occurred in Outlook. The account which created the message cannot be found.").

My iPhone & iPad also error out by saying my credentials are incorrect (which I am positive are correct).

I have been bounced around throughout Xfinity support with no resolution whatsoever. This problem has been going on for 4 days now.

1 year ago

0

XfinityAirelle

Official Employee

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2.5K Messages

user_b3b4a4

Our team will be happy to help. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 year ago

0

wdbradley3

Frequent Visitor

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12 Messages

@XfinityAirelle SAME ISSUE!!!!!!

I was notified today (01/12/2024) that I had to change my Xfinity password. I did that and have no issues connecting to Xfinity.com and sending/receiving emails.

However, I use OutLook on my Mac and Apple Mail on my iPhone, and although I have changed both of those passwords, and verified they are correct, I am getting connection errors on both. On my iPhone (Apple Email), it just keeps saying "verify your name or password", and on my Mac (OutLook) I get this same message: "[ALERT] Temporarily blacklisted IP Address - try again later." Your username/password or security settings
may be incorrect. Would you like to try re-entering your password?

Soooo....is this just a normal wait/delay after changing my email password (and, if so, how LONG do I need to wait), or is something still hosed up?

1 year ago

0

Email

user_b3b4a4

Error when trying to login. "[ALERT] Temporarily blacklisted IP Address - try again later."

EG

XfinityLinda

user_b3b4a4

XfinityAirelle

wdbradley3

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