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user_u3kqlt
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Friday, July 19th, 2024 3:49 PM

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Error The provided login data to access mail server imap.comcast.net seem to be wrong. Please correct them.

"The entered credential or authentication information does not work or are no longer accepted by provider. Please change them."

Secondary comcast email account, been working fine for 10 years.  Stopped working - could not access via signing in to Xfinity on line directly.  Or from iPhone, or from Outlook.

Tried to change incoming server password - assume that password is the secondary account password.  Is it?

I need help figuring out what to do to get this corrected.  I need the email content accessible.

Question

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Updated 

7 months ago

3.3K

5

user_n31fc8

1 Message

9 months ago

Crickets.... Outstanding work Comcast

0

0

user_gmc7i9

2 Messages

9 months ago

I have the same problem

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joannewrrn

Visitor

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1 Message

9 months ago

I have the same problem.

1

0

XfinityJanelle

Official Employee

 • 

1.5K Messages

@joannewrrn Thank you for reaching out on the Xfinity Community Forums. Are you able to log into your email on Xfinity.com? Do you have the "allow 3rd party" checked off in the settings. I would also check out the post from the community member as well on this thread. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_u3kqlt

2 Messages

9 months ago

I resolved this problem when I finally got in touch with a live agent.  To fix it for me I did the following (this may help others):

I was using Chrome browser…

  • Exit all browser windows that had signed in to Comcast websites or Xfinity connect
  • Signed back in again with the primary account login and password
  • Clicked on the “purple person shaped icon”
  • Clicked on Account and Identity
  • Scrolled down to find the viewer/member that was attached to the problem email address and clicked on that user
  • Clicked on Change Password – and typed in New Password, confirmed password
  • Clicked on Purple Person Icon again and clicked on Check email
  • Found the email address with the triangle with the exclamation point in it and clicked on it – took me to Email Settings
  • Clicked on Accounts
  • Found the troubled one, and clicked on Edit
  • For the incoming server section, I set the data as:
    1. IMAP
    2. comcast.net
    3. SSL/TLS
    4. 993
    5. Email address
    6. Typed in the NEWLY Changed Password
  • For the Outgoing server section, I set the data as:
    1. comcast.net
    2. StartTLS
    3. 587
    4. As incoming server
  • Hit Save

 

I can’t remember if I got all the way out again and rejoined, or just started refreshing to see if the incoming mail started showing up, and then tested a send from secondary email to primary, and replied from Primary to secondary to see if the fix took.

In my case, it did.  I adjusted all my iPhone, Outlook email account passwords to the NEWLY Change Password, and things are working well for me now across all those platforms.

Hope this is helpful and solves some issues for others.

4

XfinityBenjaminM

Official Employee

 • 

2K Messages

 

user_u3kqlt Thank you for posting this information for others to view. We appreciate your willingness to contribute to our community and we hope this helps others who are having a similar issue.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

ponderous1

Visitor

 • 

1 Message

@user_u3kqlt​ thank you so very much for this!!! Helped me fix two email addresses of mine today and I am very grateful to you.

8 months ago

0

user_yc4eol

1 Message

@user_u3kqlt​  Thanks for posting this.  I tried this numerous times, however, when I clicked Save, I would either get the same "The provided login data ..." error, or one that states, "Validation of server imap.comcast.net failed due to invalid credentials", and it appears that my password change was not accepted.  If I click "Ignore Warnings"  I briefly get an "Account Changed" pop-up which is then immediately replaced by the "The provided login data" error pop-up. 

If I go back in to edit the account settings it appears that the password has not changed.

Has anyone else encountered this and figured out how to correct it?

7 months ago

0

XfinityChristy

Official Employee

 • 

1.9K Messages

 

user_yc4eol Hello and thank you for reaching out via our Xfinity Community Forums. I’m so sorry you’re running into this frustrating issue, especially after trying multiple times. It sounds like there's a disconnect with the password change being properly saved, and I can understand how that’s been a real hassle.

 

Let’s see what we can do to get this resolved! Sometimes, clearing the app or device cache can help with situations like this. Have you already tried resetting the password via the Xfinity website, and does it reflect the change there? Also, which device are you using to make these updates? This will help narrow down potential solutions.

I’m here to help troubleshoot this step by step and make sure we get you back up and running smoothly! 😊 Let me know what happens after those steps, and we’ll take it from there!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

AxeMan1

Frequent Visitor

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10 Messages

7 months ago

One of my secondary email accounts has this issue.  It's been going on for months now, really frustrating.  It was working fine for years before this.

To fix the issue, I log in to the primary account, find the secondary account (as described in post by user_u3kqlt) and change the password.  After that, I can usually (but not always) access the secondary email via the xfinity website.  Then the problem recurs after 1-3 days - and I'm right back where I started.  Even when I get this working, 3rd party email clients still reject the secondary account credentials.

Very frustrating.

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