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k3dne
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Regular Visitor

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18 Messages

Wednesday, January 26th, 2022 10:58 PM

Closed

Error message while composing email moves message into Draft folder prior to message completion

"The mail draft could not be found on the server. It was sent or deleted in the meantime."  The message freezes and I receive this error message on messages I'm composing (or replying to or forwarding) over and over and over again... I have to go into Draft folder to access the most recently saved draft and continue to compose. This process occurs every few minutes. It is extremely frustrating. This topic was "addressed" previously (https://forums.xfinity.com/conversations/email/composing-emails-unexpectedly-move-into-drafts-folder-before-completion/61b51b43f06968168603649) on this forum and I believe(?) xfinity thinks it was resolved with a link ("accepted solution") https://comca.st/3EWboW1

The link does NOT work and is NOT a solution. I've tried several times as has at least one other user afflicted with the same problem.

This issue has occurred on 2 of my desktop computers and one laptop. Desktop 1 and Laptop Win10 Home Version 20H2, OS Build 19042.1466, Windows Feature Experience Pack 120.2212.3920.0. Desktop 2 Win10 Pro Version 21H1 OS Build 19043.1466 Windows Feature Experience Pack 120.2212.3920.0

Question

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Updated 

3 years ago

 • Edited

1.1K

3

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rshonkoff

Visitor

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10 Messages

3 years ago

I left another comment in the long-running thread on "Direct Messaging | Xfinity Community Forum" who have been very sympathetic but that doesn't fix the problem!

4

XfinityRaul

Official Employee

 • 

1.7K Messages

Hello, @rshonkoff.I'd like to take a further look into this email issue you're experiencing and troubleshoot it from my end. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

rshonkoff

Visitor

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10 Messages

(edited removed Personal Information)

(edited)

3 years ago

0

XfinityRaul

Official Employee

 • 

1.7K Messages

Thank you for sharing your information. I've removed it from our conversation. Please revert back to our private setting by

signing back in and clicking on the "direct message" icon.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

rshonkoff

Visitor

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10 Messages

Thanks. I'm back in to Direct Messaging

3 years ago

0

user_cad3a5

Visitor

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3 Messages

3 years ago

I have been having this issue for a couple of months. I stumbled upon the drafts in my Spam folder. I can open, edit, and get a fresh 45 seconds to try to finish the email before the error message comes back. Very frustrating.

0

user_cad3a5

Visitor

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3 Messages

3 years ago

So is there a fix to this mess or do we just get awesome badges for calling attention to it?

6

0

k3dne

Regular Visitor

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18 Messages

@user_cad3a5​ I guess so... I've been battling this now for almost 6 months and been in touch with xfinity either by phone or on-line chat for 4 months. No resolution, yet. I've been getting more attention from them (which I appreciate) in the last month but still no fix.

3 years ago

0

rshonkoff

Visitor

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10 Messages

@user_cad3a5​ yep... still sitting in limbo with the occasional message asking if I'm still having this problem. Not sure if it's because they think they fixed it and want me to know or if it's because they just want to close the ticket. If this happened to anybody in their executive corporate suite it would have been handled in hours.

3 years ago

0

CCJosh

New Problem Solver

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452 Messages

Thank you for taking the time to reach out on the forum, @user_cad3a5
This is certainly not the experience that we want you to have and we're doing what we can to help!
Have you had the chance to reach out to us in a Private Message so that we can review this with you and look into the email situation? If not,

please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address. 

 

To send a direct message [private message]:

  • Click "Sign In" if necessary
  • Click the "Direct Message" icon

or https://comca.st/3InduQo

  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  • - An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

I no longer work for Comcast.

3 years ago

0

CCChe

Official Employee

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6.9K Messages

Thanks for the update. If you are receiving messages asking if you are still having this problem, please respond and let us know so we can continue to troubleshoot here on our end. We apologize for the delay. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_cad3a5

Visitor

 • 

3 Messages

@XfinityJoshD​ Here's what I get when I follow the link.

404

The page could not be found or you don't have permission to view it.

The resource that you are attempting to access does not exist or you don't have the necessary permissions to view it.

Make sure the address is correct and that the page hasn't moved.

Please contact your administrator if you think this is a mistake.

Go Home
Here's what I get if I take out the period in the middle of "comca.st"

Hmmm… can't reach this page

comcast’s server IP address could not be found.

Try:

  • Checking the connection
  • Checking the proxy, firewall, and DNS settings.
  • Running Windows Network Diagnostics
ERR_NAME_NOT_RESOLVED
This doesn't seem to be helping.

3 years ago

0

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