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Anon716604
1st Reply
1st Topic

New Poster

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7 Messages

Tuesday, June 25th, 2024 4:34 AM

Closed

Error IMAP server refuses to import one or more E-Mails.

Help!  What does this mean?  It stops me from composing and sending any emails.  It stops me in the middle with that error.  I will also get the message "an error occurred inside the server which prevented it from fulfilling the request".  I get these exact same messages no matter what browser I use. I cleared the cache and cookies on my Edge browser and still get these messages. I have closed down and cold re-booted multiple times.  Now what? I'm dead in the water and I need my email!!

Question

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Updated 

5 months ago

386

6

0

MiltonCatalog

Visitor

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1 Message

10 months ago

Same here.  I tried a different computer platform and a different ISP and a different email address, no joy.  I assume the problem must be with Xfinity email servers.

4

0

Anon716604

New Poster

 • 

7 Messages

Thanks that helps.  My husband is having the exact same problem.  He is using, of course, a different computer, different email.  I hope this is resolved soon.

10 months ago

0

Anon716604

New Poster

 • 

7 Messages

Although your answer is correct I'm hoping if I leave it open, someone from Xfinity will answer. 

10 months ago

0

XfinityChristy

Official Employee

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2K Messages

 

Anon716604 Hello and thank you for reaching out via our Xfinity Community Forums. As someone who relies on email every day for work and personal matters, I understand how frustrating it can be when you can't send an email. Let's work together to get this sorted out. Are you experiencing this error when logging into your email account at Xfinity.com, or when using an email client like Outlook? Your satisfaction is our priority, and I'm here to help ensure you can send your emails smoothly again.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

XfinityChristy

Official Employee

 • 

2K Messages

 

MiltonCatalog I am sorry to hear you are running into this same issue and would like to help get this resolved. Are you logging into your email account using an email client like Outlook or Xfinity.com? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_m2zob8

1 Message

10 months ago

I am having the same problem.  I have had to resort to using my backup gmail...

1

0

XfinityThomasC

Official Employee

 • 

2.5K Messages

Hello, @user_m2zob8 Are you also unable to access your email in your browser's incognito mode? Have you also stayed within your email limitations? Keep the total number of recipients in the To:, CC:, and BCC: fields to under 100. Customers aren't permitted to email more than 1,000 recipients from any address over a rolling 24-hour period.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

rhondarusso

Visitor

 • 

1 Message

5 months ago

IMAP server refuses to import one or more E-Mails.  WTH?! I need my email!

2

user_9ycxex

2 Messages

5 months ago

Same exact situation here in Norcal.   I get the message "an error occurred inside the server which prevented it from fulfilling the request". and my email is locked up.  I called CS and LOL they had no idea what I was talking about and were entirely zero help.  Hey "Official Xfinity Employee" why don't you just tell us what is wrong?  Jeez. 

1

XfinityJeniece

Official Employee

 • 

3K Messages

Hey there, user_9ycxex, thanks for reaching out through Xfinity Forums regarding the issue with your email. We definitely want to help with getting to the bottom of this issue! Are you still running into the same problem?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

HDRock

Contributor

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38 Messages

5 months ago

None of my emails will load

4

none2

Regular Visitor

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7 Messages

Just got off the phone with CS--he said it's "planned maintenance, they are working on their website and it will be down for the next several hours". (IF it's planned, then why aren't their customers notified ahead of time?) Ugh...also told him that no one from Comcast has responded to any of our posts! UGH again!

5 months ago

user_9ycxex

2 Messages

@none2​   I mean... seriously.. TRIPLE UGH indeed.  Planned?  It wasn't planned with us now was it?  Weird thing is, Comcast stopped working with Thunderbird yesterday and now today they are borked again.  Ahh Comcast/Xfinity, what can we expect.  :O(

5 months ago

XfinityJeniece

Official Employee

 • 

3K Messages

Hey there, none2, thanks for reaching out through Xfinity Forums regarding your email. I know how important having access to your email account is. I rely on mine for a lot of important messages, and we want to ensure yours is working! Are you still having the same issue and have you tried any troubleshooting steps?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

XfinityJeniece

Official Employee

 • 

3K Messages

Hey there, HDRock, thanks for reaching out through Xfinity Forums regarding the issues with your email. I know how important emails are, and we want you to be able to access yours! Are you still having the same problem and have you tried any troubleshooting steps already?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

t_w

Regular Visitor

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4 Messages

5 months ago

Same problem for me.

1

0

XfinityMarcos

Official Employee

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2.3K Messages

Hi t_w, I'd love to work with you more on this email issue and help find a resolution. I'd like to get on the same page with you, to make sure we're taking the best steps forward. Can you please share any other details surrounding your specific concern? Are you able to view emails in the Xfinity Connect website? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

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