Emoticon issue still ongoing

My husband has Windows 10 and uses Chrome as well but has no issues. There is no rhyme or reason.  Very frustrating.

m still having problems with my emoticons for months.  Only says people then goes no further. I have chrome and it's the latest version .I'm using my computer.  Tried every things that is put on here. niothing works.  They worked at 1 time then just stopped opening the whole way. Comcast needs to fix these since so many others are having the same problem.  Thank You.

I  am still having issue - doesn't matter if its a new email or one that you reply to - the emoticons do not show up. Maybe I will just use gmail and be done with Comcst. The only thing is, I have had Comcast for soooooooooooooooooo long. STUPID!!!!! 

This is what I see:

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@DGM1948 wrote:
Thanks for your input. Unfortunately that is not what many of us see.

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I do realize that, and can't give any input as to why it works for some and not for others.  And this is a reason why testing on different browsers is important and why we suggest it.

Just as a curiosity, and it's only for MY information, how many that are using the Chrome browser are also using a Chromebook?

 I  pretty much use a Chromebook, although I am using a Netbook  now! Both Samsung if that makes a difference. I just checked and I STILL cannot send emoticons! 

And I forgot to add that on the Netbook I use Chriome and obviously on the CHomebook, I use Chrome.

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@Susan653 wrote:

And I forgot to add that on the Netbook I use Chriome and obviously on the CHomebook, I use Chrome.

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Would you be willing to try another browser [of your choice] on the Netbook, just as a trial?  The more we can check and rule out the better for the email gurus to pinpoint the problem.  😎

I have already tried another browser.  I found out that when I went on my g-mail my emoticons work fine on there but not on Comcast. It opens up then says people, like the rest of them are showing on here, then stops.  Don't make sense why it would open a little.  I very rarely use my g-mail, it's just used as a back up.  Comcast is my main one.

Mine works as it should in color on Firefox, not at all on Chrome, and black and white on Internet Explorer.  Ridiculous.  I am not changing my email address from Comcast to use my Gmail permanently because of emoticons but there is no reason why it should not work as it should on ALL platforms. 

I am not using a Chromebook.

I would like to say I tried my emoticons on Comcast today. Now instead of saying People, it has jumped to recentlyn used, but still no pictutres showing.

I tried the Netbook as suggested with Mozilla, IE and Edge and all came out fully but in black and white with Windows 7. The Netbook with Google did work but only partially. I am on the Chromebook now and emails have the emoticons lsited and in color and partially. What everyone else saw. I do not get it!!!!

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@Susan653 wrote:

I tried the Netbook as suggested with Mozilla, IE and Edge and all came out fully but in black and white with Windows 7. The Netbook with Google did work but only partially. I am on the Chromebook now and emails have the emoticons lsited and in color and partially. What everyone else saw. I do not get it!!!!

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I am beginning to think this is a platform problem.  We've had problems in the past with Chrome and links not working and it took a very long time to get that straightened out because it was a problem with a Google Chrome update.

@Susan653 I'm curious to see if the emoticons come out in color when you send yourself an email.