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About DGM1948
since
04-06-2019
12-01-2020
DGM1948
Contributor
45
Posts
27
Kudos
1
Solution
11-17-2020
12:02 PM
Sounds good in theory but I shut down every night. Nothing changes when I boot in the AM.
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11-12-2020
08:08 PM
I was told the same thing this morning during an online chat about the issue. If you use Edge you can't enter into the subject line easily. If you use Chrome you don't get all of the images within some received emails. Always a toss up with Comcast! 😠
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11-12-2020
11:49 AM
By the way, saving the email to draft and going in to edit to add the subject only allows you to add the subject. If you try to also click on sending a CC/BCC you have to resave it as a draft and go to that particular line again. Apparently you only get one insert per draft!! Ridiculous.
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11-12-2020
11:44 AM
How many of us are VERY TIRED of "working around" Comcast emails??? This gets ridiculous. I just did an online chat with someone who said they are working on it. Never really know what this means because they always seem to point fingers to others being responsible. Were told to use Edge for one issue and now don't use because of another issue. They really need to keep up!! Some of the suggestions I've seen work for me and others don't. I'm able to put in CC/BCC from the contact icon on the right of the line but can only put in a subject if I try to send and it asks me if I want to send without a subject. So done with this stupid Comcast email!! Hopefully they will keep up. Someone was right....it was OK for me until my computer did an update yesterday.
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10-31-2020
05:43 PM
I think I know the answer to this, but want to confirm that there is no personal calendar option in Xfinity email? Really lacking if that's the case. I believe this was discontinued awhile ago but want to be sure I'm not missing something. The more I use Comcast email, the more I'm disappointed! Can someone please let me know if there is a calendar option or not?
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10-27-2020
11:38 AM
1 Kudo
Yaxman, you are absolutely correct. I don't buy that it is ONLY a Chrome issue.
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10-24-2020
12:27 PM
I tried this fix suggested by melder54 and it did work for me. All images that did not appear previously are now visible. However, I'm concerned about allowing "Insecure content". Can someone from Comcast please let us know if this is advisable? I don't want to open myself up to malicious content. I will continue using Edge instead of Chrome until I know for sure I'm safe with this fix.
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10-20-2020
03:16 PM
Same issue in my house. My husband and I both use Chrome and his is fine and mine is not. Seems to be a pattern for Comcast to throw the issue over to someone else. Very frustrating.
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10-19-2020
12:58 PM
I have accessed Fox News on several different platforms to test and have had no issues. Tried online content and also streaming from Xfinity. No problem.
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10-18-2020
08:23 PM
Waiting to see a reply from Comcast. If it is them, I'm officially done with them. Censorship should not be tolerated. I'm hoping it isn't them, but whoever it is, it should be stopped!!
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10-18-2020
02:54 PM
1 Kudo
Same for me! Has anyone addressed this other than a Chrome issue? Really get sick of Chrome and Comcast email not being compatible!! Anyone get an answer??
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05-27-2020
03:14 PM
1 Kudo
Susan, so sorry it didn't work for you. I would suggest trying it one more time? I'm hoping it works for some others at least. Such a frustrating issue!
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05-27-2020
02:35 PM
3 Kudos
I had the most satisfying online tech chat with Xfinity last night! The tech I spoke with solved my emoticon issue. I use Windows 8.1 and Chrome. I'll try to explain what he had me do and hope it makes sense. It fixed my emoticon problem and it only took him a few minutes to figure it out. He said that my email screen was "zoomed" and I should do the following:
1. Open a new email as if you're composing one.
2. Put your mouse icon within the body of the new email and leave it there.
3. Hold down the control button and at the same time rotate the wheel on your mouse. This will change the size of your new email.
4. While you do that, look at the upper right corner of your monitor and a percentage number will be rotating as you turn the wheel. The goal is to have your % be on 100%.
5. When you get the % to 100, try to open your emoticons. Mine came up as they should in living color!
After I changed this percentage it doesn't seem to matter what I have it on now, the emoticons still work as they should. If yours don't, keep the % at 100 since that seemed to be his goal in his instructions.
I hope this works for others! It was an advanced tech chat and he was awesome. Let me know if this works for any of you.
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05-27-2020
02:28 PM
2 Kudos
I just sent you a message about how my tech chat last night with Xfinity fixed this for me. It was awesome! Follow my instructions and if it works for you also, I'll post for others here.
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05-10-2020
02:57 PM
1 Kudo
My guess is this is a dead issue with Comcast. They probably could not care less that some of us can use them and some cannot. I never heard back from anyone who was supposed to be following up on this for us. Very frustrating.
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04-28-2020
08:05 PM
I reset my Chrome to default and it did nothing to improve the issue. Still get the messed up drop down with "People" on it.
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04-23-2020
12:41 PM
1 Kudo
Mine works as it should in color on Firefox, not at all on Chrome, and black and white on Internet Explorer. Ridiculous. I am not changing my email address from Comcast to use my Gmail permanently because of emoticons but there is no reason why it should not work as it should on ALL platforms.
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04-22-2020
11:10 PM
Thanks for your input. Unfortunately that is not what many of us see.
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04-22-2020
11:42 AM
My husband has Windows 10 and uses Chrome as well but has no issues. There is no rhyme or reason. Very frustrating.
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04-19-2020
01:15 PM
1 Kudo
It's all very inconsistent. Not acceptable for Xfinity. They need to fix this issue so it doesn't matter if you're using Chrome, Firefox, IE, Windows 10, 8.1, whatever. Whenever I ask Xfinity about an issue with their email it usually goes unanswered. In fact, one rep told me that since their email is "free" we should just accept whatever we get! I don't want this to turn into a Xfinity-bashing forum. I just want the emoticons to work the way they should no matter what we're using. They either don't work at all, work in just B&W or work OK. The inconsistency is a problem.
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04-18-2020
05:21 PM
This clearly appears to be an issue with Chrome. Although, as I posted earlier, mine are only in black and white on other applications. It works on this community forum, so why not on our own emails? I guess I'll have to bite the bullet and call Comcast at some point but I think there is no real answer. Thanks, Susan, for verifying for me that you are also having issues!
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04-18-2020
01:07 PM
Checked my Chrome and updated. Still not working with emoticons. If no one has an answer for me I'll call Comcas I guess. Hate to do that, but I'll try. I'm guessing it's something on my end but it would be good to hear from someone else that might still be having the same issue.
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04-18-2020
12:17 PM
Are your emoticons in color or black and white? They're in color on this forum 🙄 but black and white on all my other formats (other than the Chrome issue where they are nonexistent). IE has them but B&W.
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04-17-2020
08:07 PM
So I just tried it again using Internet Explorer. Could use the emoticon drop down but it's all in black and white. Better than nothing I guess so it must be a Chrome issue? Can anyone still having this issue let me know if they've resolved it somehow in Chrome since that's my go-to? I might have to switch to IE if necessary. Have found other issue with Comcast email/Chrome combination.
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04-17-2020
07:57 PM
1 Kudo
I am not able to insert emoticons into Xfinity emails. Apparently this has been ongoing for quite a long time looking at various threads of forum conversations with no resolution. Seeing posts from as far back as over a year ago. I use Microsoft 8.1 / Chrome usually (sometimes Internet Explorer but same issue on that) on a Dell desktop. Has anyone ever gotten an answer from Xfinity that resolves the issue? It looks like some "upgrades" messed up the emoticon option. The only place I've been able to insert an emoticon is on this forum! 😠 Can someone update me on if Xfinity has actually given anyone an actual fix for this? At one point they responded to hold down the Windows key and press either the (-) or (+) key a couple of times. Did not work. They also said to clear temp files, etc. but that didn't work for anyone either. The last thread I found on this issue ended around 12/2019 but was closed by Xfinity because it turned into a complaint-fest about Comcast. Help!
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