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user_eil36t
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Friday, January 26th, 2024 1:18 PM

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Emails to Xfinity address bouncing back to sender

If this sounds familiar . . . one long-time email sender is reporting undeliverable messages from the postmaster on her emails to my Xfinity address.  We have both checked our settings.  Her address is not blocked.  My email inbox is never full.  Sender's emails never contain memes or embedded photos or attachments -- she sends only short text messages.  My guess is the problem is at the Xfinity end. What's the best, most effective way to find out?

Question

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Updated 

1 year ago

226

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XfinityEmilyB

Official Employee

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2K Messages

1 year ago

@user_eil36t Thank you for reaching out so we can make sure you're receiving all your Emails. Which Email service is the sender using? 

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user_eil36t

4 Messages

1 year ago

Her ISP for Internet and email is Shentel.  The error messages are headed [Edited: "Personal Information"]. 

(edited)

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XfinityEmilyB

Official Employee

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2K Messages

@user_eil36t I appreciate you keeping me posted. Are you able to send Emails to her? Do you know of any other Email addresses that are having trouble sending you Emails? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_eil36t

4 Messages

1 year ago

She does receive my emails.  No other emails to me are bouncing back to senders.

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XfinityBenjaminM

Official Employee

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2K Messages

@user_eil36t Thank you for the additional information. We see that you sent us a DM, and we've replied to you there.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityAlex

Official Employee

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902 Messages

@user_eil36t​ I got an escalation about this today.  It looks like one of their IPs was blocked for sending spam.  It's been unblocked.  I believe we're waiting for verification it's working again.  Thanks

1 year ago

user_eil36t

4 Messages

1 year ago

Yes, the problem was fixed late today.  Thank you all.

(edited)

1

XfinityMartyR

Official Employee

 • 

2K Messages

@user_eil36t Awesome! That is great to hear, thanks for the update. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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