urippa's profile

New Poster

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1 Message

Tuesday, August 18th, 2020 6:00 PM

Closed

Emails, sent to my comcast.net address, not arriving

Emails to me from some (commercial?) sources are not arriving. They are not filtered, or in the spam/junk folders, either online with comcast, or my email client. There have been 6 instances from 2 senders so far.

They simply do not show up.

Moreover it seems senders are not being informed that the mail is not being delivered.

Double whammy.

I use comcast email for a lot of personal commercial transactions. I think I'm going to stop.

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Official Employee

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103 Messages

5 years ago

@urippa I am sending you a PM to gather more detailed info. 

New Poster

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1 Message

5 years ago

I have been having this same problem for about a month.  It actually seems to be getting worse, as I am now no longer receiving all of my emails from additional senders.

Regular Visitor

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11 Messages

4 years ago

I began having this problem about June 2 or 3, 2021.  Emails sent to me from dozens of friends/colleagues have not arrived in my inbox. I even sent an email to myself to test and it did not arrive. I asked 4 people to send me an email and then SMS me on my phone. The text messages arrived but nothing in my  inbox.  Based on experience I would guess that 25 or more email messages have not arrived in my Inbox. During this time a small number of emails did arrive in my Junk box.

My email is synched to 4 devices: Thunderbird on a Windows 10 PC,  and Samsung Email  on Android devices. I have checked all 4 and none have received the missing inbox emails.  For this reason I am pretty sure the problem is on the Comcast end.

Expert

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31.9K Messages

@Anon379838

Please check this post to see if it applies to you.

 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Visitor

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1 Message

4 years ago

Emails from American Airlines, a local comedy venue after purchasing tickets (both .com) and my TSA pre-screening appointment (.gov) have not arrived in my inbox. They are not in spam, nor are they in junk. 

Official Employee

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933 Messages

Hi there @ user_6ef31b, thank you for reaching out! I hope you are having a fantastic day so far.  I know how important it is to make sure you're receiving all your incoming emails. I would like to ask, are you logging into the website to access your email or a 3rd party application (e.g., Outlook, Google, Apple Mail, Thunderbird, etc.) ?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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