Visitor

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3 Messages

Thursday, August 21st, 2025

emails not downloading to comcast.net

I have stopped receiving new emails to my comcast.net account

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Visitor

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3 Messages

25 days ago

how do I fix this problem?

Official Employee

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4.4K Messages

Hello user_0kx9to! Thanks for visiting our Xfinity Forum! We appreciate you being a customer, and my team is here to help. For troubleshooting purposes, how are you trying to access your email?  On the web portal [connect.xfinity.com] or by a third-party app?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

I’m trying to access on the web portal and my iPhone. No luck 

Official Employee

 • 

2.5K Messages

user_0kx9to Hey there! Are you still stugling with your access? We are here to help if you are. 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

2 days ago

I am having the same problem. Suddenly not coming through either on my phone or the computer.

Official Employee

 • 

99 Messages

Hi there user_nnike9! Thanks for reaching out through our community forums! To clarify, are you having issues accessing your emails through the Xfinity website on these devices, or through a third party email client like Outlook or Apple Mail?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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