tomk3212's profile

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10 Messages

08/13/2026 5:59 PM

Emails Going to Trash Folder UNOPENED

Changed my Xfinity password yesterday in response to a phishing email that may have compromised my old password.  Now any new Comcast emails are going to my TRASH folder unopened.  I do NOT have any email filters in place on xfinity.com or on any 3rd  party email apps.

Any suggestions?

tomk3212

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34.8K Messages

27 days ago

@tomk3212 

Changed my Xfinity password yesterday in response to a phishing email that may have compromised my old password.  Now any new Comcast emails are going to my TRASH folder unopened.  I do NOT have any email filters in place on xfinity.com or on any 3rd  party email apps.

Any suggestions?

tomk3212

Not sure that this will help but....

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@Again​ I'll try that tonight b4 I go to bed & see what happens with the usual morning batch of emails.  I'll also close down my MacBook & sign out of Outlook on it also.

BTW, I probably should've mentioned that I usually access my Comcast email on Apple devices; Outlook on my M1 MacBook Pro, Chrome for webmail on the same device.  I also have it set up on my iPhone 15 & iPad.

tomk3212

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26 days ago

Tried the suggestions @Again suggested; no joy.  Am getting to the point where mornings I just open Comcast Webmail, move unopened messages in my Trash folder to my Inbox & just go from there.

Another question: can Comcast Customer Service trace from where my Comcast email account is accessed?  Is it possible that someone has my password & is just [Edited: “Profanity”]around with my email?

ANY help would be appreciated!

tomk3212

(edited)

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