Visitor
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3 Messages
Emails from specific address not getting to me and mine not getting to them
A customer I have emailed for years just informed me that they have not been receiving the monthly email. My system shows it going out along with a number of others and the others are receiving their email and all emails show in my sent folders with none reporting being returned to me.
Also I have not received their emails - they have sent a number of emails to alert me of the situation which I did not receive - they sent an email to another ouffice which emailed me about the problem.
I have checked all my spam and trash folders and there is no evidence of any emails from or to them and all other emails seem to be working fine.
I use Thunderbird to download from Xfinity and all is working fine as far as I can tell.
XfinityJeniece
Official Employee
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3K Messages
5 months ago
Hey there, user_887a20, thanks for reaching out through Xfinity Forums regarding your email concerns! We want to ensure that your monthly emails are being delivered as expected and received. I rely on my emails for a lot of important communication so I understand the urgency of this issue. I would love to troubleshoot on my end.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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