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Tuesday, January 7th, 2025 9:02 AM

Emails disappeared

Abruptly all my emails from yesterday back to January 2024 disappeared. They are not in trash. They’re gone off my phone and my comcast account. How can I get them

back?  

Expert

 • 

109.9K Messages

3 months ago

The concern is not "Community Center" help related. Topic moved here to the proper help section for assistance. 

Official Employee

 • 

1.8K Messages

3 months ago

 

user_8bwq01 I personally know how important my emails are so I would be reaching out if I lost all my emails too. We are here to help you. How are you trying to access your emails? 

 

1 Message

3 months ago

I have also lost the emails in my stuff folder since the update after 1/7/25. If I move my emails to that folder they disappear.

Official Employee

 • 

1.8K Messages

 

user_tizlp9, What kind of email do you normally put in the "stuff folder"? Have you checked the settings on your email to make sure they are not being deleted from that folder? 

 

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