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cseigo
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Regular Visitor

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6 Messages

Thursday, September 28th, 2023 5:47 PM

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Emails Disappeared

I have a secondary Comcast email account and everything has disappeared.  No inbox, deleted emails, etc.  Does anyone know how I can get it restored?  I heard something that if you don't use the email for over a year, it disappears.  I have been using it, however, so I am not sure why it would have disappeared.  Help! 

Question

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Updated 

1 year ago

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Expert

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31.5K Messages

2 years ago

@cseigo 

I have a secondary Comcast email account and everything has disappeared.  No inbox, deleted emails, etc.  Does anyone know how I can get it restored?  I heard something that if you don't use the email for over a year, it disappears.  I have been using it, however, so I am not sure why it would have disappeared.  Help! 

Have you logged in to the website for webmail or just accessing it using a program like Outlook or Thunderbird?

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cseigo

Regular Visitor

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6 Messages

I have used Outlook on occasion, but primarily I’ve used the website and the Xfinity app to log in. 

(edited)

2 years ago

Again

Expert

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31.5K Messages

@cseigo​ 

I have used Outlook on occasion, but primarily I’ve used the website and the Xfinity app to log in. 

We may need @XfinityAlex to take a look then.  But, in the meantime, I suggest you call Customer Security Assurance about this.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

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XfinityKrista

Official Employee

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1.5K Messages

Hello @cseigo, thank you for taking the time to reach out on social media.  I understand your concern with the email, and I'd like the opportunity to check into that for you. 
To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_d26fdb

5 Messages

A large portion of emails are missing. They were there 2 days ago. Comcast acknowledged a problem and ran a recovery process. The emails didn’t reappear and now even more are missing. I called today and they said they won’t be able to recover. I have asked that this be escalated and still have not received a resolution. This is not acceptable. 

2 years ago

0

user_d1203f

Visitor

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1 Message

1 year ago

Someone please help me!!!  I have 2 comcast email accounts, one business and one personal, which I have been using for years and years.  Five years ago we moved from our old home and into a location that does not offer Xfinity services but I have continued to use the comcast email without problems.  Several hours ago I was in both accounts.  All of a sudden my business acount is gone, nothing, gone!  I went to log in as usual, I received the reset your password prompt, following the directions and received text codes to my phone.  Kept telling me the code was invalid, several codes all with same "invalid code" message.  Now it is not giving me an option to update my password.  Keeps taking me to the screen displaying the steps to reset my password however it will not take me anywhere to do that.  This is critical to me.  Any help will be great appreicated.

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XfinityRaf

Official Employee

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901 Messages

Good afternoon @user_d1203f. Can you confirm if you have been able to reset your password? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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