Contributor
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37 Messages
Emails containing MFA verification codes aren't delivered
Hello,
Starting about a week ago, when I try to login to online accounts which require MFA via code sent to my comcast.net e-mail I never receive the e-mail containing the verification code. For some accounts I am able to use alternate methods such as text, but for a few such as reverb.com there is no other method. I don't have any filters configured. I am using xfinity web access as well as, mobile mail apps, and Outlook desktop app. The e-mails never arrive and are not in spam, junk, or anywhere else. Something is occurring on Comcast's end to block or reject the e-mails.
CCKrista
Retired Employee
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1.5K Messages
8 months ago
Hello @Happypackets, thank you for taking the time to reach out on social media. I understand your concern with the code, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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user_yhewgf
1 Message
7 months ago
I have the same problem with Reverb.com. I have had to go through three support tier-levels so far, with no fix. Comcast says Reverb.com has an invalid sender domain and advised to have them update their DNS records. I'm not a network geek, but this just started happening recently--and we are not alone with this issue. Ironically, I was able to get a verification code on October 23rd at 10:41 a.m.--but about 15 minutes later, when I tried to sign in again, I never received the verification code and haven't been able to receive one ever since. It is November 8th. Unfortunately, Reverb.com has horrid customer support. There is no phone support. Email contact with their "support team" results in their deflecting any blame to Comcast. I have tried in vain to reach a higher level of support at Reverb, but have been consistently denied that access.
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