Happypackets's profile

Contributor

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37 Messages

Wednesday, October 16th, 2024 5:44 PM

Emails containing MFA verification codes aren't delivered

Hello,

Starting about a week ago, when I try to login to online accounts which require MFA via code sent to my comcast.net e-mail I never receive the e-mail containing the verification code.  For some accounts I am able to use alternate methods such as text, but for a few such as reverb.com there is no other method.  I don't have any filters configured.  I am using xfinity web access as well as, mobile mail apps, and Outlook desktop app.  The e-mails never arrive and are not in spam, junk, or anywhere else.  Something is occurring on Comcast's end to block or reject the e-mails. 

Official Employee

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1.5K Messages

1 month ago

Hello @Happypackets, thank you for taking the time to reach out on social media.  I understand your concern with the code, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

Contributor

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37 Messages

Thank you for providing the steps to waste my time. Pro tip for anyone else who stumbles across this.  Don't waste your time.  Accept your fate and don't use your comcast.net e-mail for anything time sensitive, which unfortunately is anything with MFA.  You will get no support. 

Official Employee

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1.7K Messages

Thank you for working with us, and we are still here if you have any further questions or concerns. Please just send us a DM and we are happy to keep working together. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

14 days ago

I have the same problem with Reverb.com. I have had to go through three support tier-levels so far, with no fix. Comcast says Reverb.com has an invalid sender domain and advised to have them update their DNS records. I'm not a network geek, but this just started happening recently--and we are not alone with this issue. Ironically, I was able to get a verification code on October 23rd at 10:41 a.m.--but about 15 minutes later, when I tried to sign in again, I never received the verification code and haven't been able to receive one ever since. It is November 8th.  Unfortunately, Reverb.com has horrid customer support. There is no phone support. Email contact with their "support team" results in their deflecting any blame to Comcast. I have tried in vain to reach a higher level of support at Reverb, but have been consistently denied that access. 

Contributor

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37 Messages

@user_yhewgf​ Yes, Reverb support is terrible. I receive all other e-mail notifications from them. I had to place an order as a guest because I could not sign in and I received all of the e-mails, though there is often a considerable delay of 15 minutes or more.  I just don't receive the MFA e-mails.  I have the same issue with King Soopers/Kroger and with Ancestry dot com.  Kroger MFA never arrives all other e-mails are received.  Ancestry all e-mail arrive, MFA is hit or miss, but when they do come through it is well past the accepted time limit so it does not work.  I do not believe Comcast when they say the sender domain is not valid, that does not jive.  You got further than I did though, my patience ran out when waiting 10 minutes for replies on the DM and only to be asked to follow steps that I had already covered or that were completely irrelevant. 

Visitor

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1 Message

I can't get a MFA from Jet Blue or CVS, this has been an ongoing issue.

Official Employee

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910 Messages

Thank you so much for sharing those details with us, Happypackets! We can certainly further, and submit a ticket if need be to our advanced repair teams to investigate the cause. Please follow the steps above to send us a DM to get started. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

1.8K Messages

 

kmurph32 - Let's take a closer look and work together towards a fix! Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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