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Ahnilated
1st Topic

Visitor

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5 Messages

Monday, May 10th, 2021 10:53 PM

Closed

Emails being blocked

I am not getting my email messages anymore from Amazon, Twitch, CatfishBicycle and who know who else.  Please look into this ASAP.  Seeing as we can't get a hold of any live support people anymore unless we restart a modem which is a joke!

Question

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Updated 

4 years ago

318

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This conversation is no longer open for comments or replies and is no longer visible to community members.

XfinityMartyR

Official Employee

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2.3K Messages

4 years ago

Hello, @Ahnilated! Thank you for reaching out to us over our Community Forums. We know how important it is to be able to receive all important emails that are sent over. Did you happen to check in your Spam folder if any of those emails were sent there? 

 

We would be more than happy to help check your account, and connection to ensure everything is set correctly for receiving email. Please send us a direct message with your name, and service address. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle, and signed into your Xfinity account. Thank you!

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Ahnilated

Visitor

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5 Messages

Yes, I checked my spam folder and have disabled spam stopping from Comcast emails. 

4 years ago

0

XfinityBrie

Administrator

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672 Messages

Are you checking your email on the Xfinity Connect website or using a third party mail client? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

Laurie

Contributor

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410 Messages

Same problem none of my Comcast accounts can receive emails from Victoria's Secret Bath & Body Works or pink and my main account cannot receive anything from JCPenney they said the emails are being bounced back.  I called the number and spoke with them a couple of years ago about this problem they was supposed to get back to me after they advanced to tier 2 support.  And this is on my Comcast account on a browser I have tried it through Firefox Chrome and Edge I have three different Comcast account and none of them to get email from these accounts my Gmail can

4 years ago

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Ahnilated

Visitor

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5 Messages

I am checking them with both. 

4 years ago

0

Ahnilated

Visitor

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5 Messages

You people at Comcast need to check your spam blocker because you are blocking important emails I should be getting.

4 years ago

0

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