Emails aren't sent or received - emails moved to outbox - open emails to see what's wrong

@CashierJudy There have been several reports of folks resolving this issue enabling third party access for email through our website preferences. This article can help provide the quick steps to check on this.

NOPE. This is unchanged as it must be checked to use Outlook mail with your email.

So this isn't the issue 

THIS BEGAN 11/6 or 11/7 and there are hundreds of people posting about this....with responses that temporarily work....next day email doesn't sync anymore.

That should narrow down the problem. WHAT CHANGED DURING THAT TIME PERIOD.

Please respond and let me know a time frame for this bug to be fixed.  I'm paying thousands per year for your service and need email on my phone. 

Please no more repeating that temporary fix 

Please give straight answer and don't close this as the multitude of other help requests regarding this problem have been closed with no permanent fix. 

Thanks.

I have gotten the inbox to load, however, other folders are still empty.   This is NOT a usable solution.

Going to the settings on the phone which is the wheel Geer, then to manager account, go to Concast email and enable Sync Accounts...mines has been working right since I did this yesterday 

Hey there, @user_7ff182! To confirm, have you yet seen the Official Solution that was posted within this thread a few days ago?

@XfinitySara​  I have followed the steps in the "official solution"....twice.  I still have empty folders.  I ensured the tabs were selected to sync them, still nothing.  This is NOT acceptable!

Hello @user_m2v38m, and thanks for reaching out with your email concern. I would be happy to take a more direct look into your issue to see if I can help. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

AFTER RESETTING YOUR ACCOUNT ID AND PASSWORD, YOU NEED TO CLICK ON YOUR ACCOUNT NAME. GO TO SYNC AND SLIDE THE TABS TO THE RIGHT FOR ALL THE FOLDERS YOU WANT RESYNCED. THIS SHOULD RESTORE ALL OF THE DATA ITEMS IN YOUR FOLDERS.

I did that and still have empty folders.

Change the sync date from 2 weeks to all time

I had this happen twice to me since November.  I deleted the app, cleared the cache in the samsung mail app, and then it started working again.  The trick for me was clearing the cache, but I"m not sure why it stopped, and why clearing the cache fixed it.

Thank you!    After reading your note I cleared the cache in the Samsung email app and then was successfully able to set up the Comcast email account on the app.   I had already deleted and reinstalled the app, but your suggestion to clear the cache was a step I had not thought of.  The account is at least installed now, so we will see how it goes from here.

ooops.  I was able to at least get the Comcast email account on the app, but now I still cannot send email.  It says it can't access the server.   

🤬

It took a day but I was able to uninstall and reinstall the Comcast email account and finally it would successfully send email.  No idea what changed.

@user_7q4frv That is great to hear! Thank you so much for the update I am glad you are back to normal with your email.