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CashierJudy
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Much Appreciation
Expressive Exchange

Contributor

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40 Messages

Saturday, November 11th, 2023 6:07 PM

Closed

Email not syncing Samsung phone

Since 11/7 our Xfinity email won't sync on Samsung phone. Uninstall-reinstall works only a dat or two then the problem returns. No email. 

Is this being fixed???????

Question

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Updated 

1 year ago

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This conversation has been merged. Please refer the main conversation:

Emails aren't sent or received - emails moved to outbox - open emails to see what's wrong

XfinityThomasD

Official Employee

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1.2K Messages

1 year ago

@CashierJudy There have been several reports of folks resolving this issue enabling third party access for email through our website preferences. This article can help provide the quick steps to check on this.

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CashierJudy

Contributor

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40 Messages

NOPE. This is unchanged as it must be checked to use Outlook mail with your email.

So this isn't the issue 

THIS BEGAN 11/6 or 11/7 and there are hundreds of people posting about this....with responses that temporarily work....next day email doesn't sync anymore.

That should narrow down the problem. WHAT CHANGED DURING THAT TIME PERIOD.

Please respond and let me know a time frame for this bug to be fixed.  I'm paying thousands per year for your service and need email on my phone. 

Please no more repeating that temporary fix 

Please give straight answer and don't close this as the multitude of other help requests regarding this problem have been closed with no permanent fix. 

Thanks.

1 year ago

0

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