Emails aren't sent or received - emails moved to outbox - open emails to see what's wrong

@Lubec​ I have Comcast on a Samsung s22plus. If I uninstall then reinstall do I need my pop address etc for comcast? Any chance I'll lose important emails that are saved?

I did this late yesterday and this morning so far it is working. Not sure how long it will last though.🤞

@Lubec, thanks for this helpful feedback/information. I am delighted to hear the email app is successfully working again on your end, we appreciate the update. Our apologies for any inconvenience or frustration that may have caused you. 

Hi, @user_driv3w! Thanks for taking the time to reach out via our Xfinity Forums for help with sending and receiving emails on Samsung Galaxy devices. Apologies for any inconvenience this may have caused and for your patience while waiting for a response. Since it has been over a day since you last reached out, are you still experiencing this issue at this time? 

Hello @user_5hq8aa!

An Official Solution has been posted: https://forums.xfinity.com/conversations/email/emails-arent-sent-or-received-emails-moved-to-outbox-open-emails-to-see-whats-wrong/654a22f0329c7c21959a78a8?commentId=654e762120a91817c990dd31. Please let us know if this helps! 

I went through this for two days.  And for whatever reason mine is working now.  

Mine is doing the exact same thing!

How do I clear the apps cache? I've never had to do this before.

Yeah that worked for me too

So, I go to Settings and Uninstall the Samsung email app and then reinstall it?  I hesitant to uninstall for the fear of screwing the email up again. Thanks,

@user_fdtbr6 Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

I did this and it works for maybe 20-30 minutes then same issue.

Same here. I think it's the Samsung email app that has the issue

@GinJeannie​ I did this last night and this morning it was doing it all over again. I am convinced Comcast could care less. I've had them for 25 years and they have maintained a consistently terrible customer service level.

I'm up to 6.5 hours since the last time I had to re-add my account to the mail app on my phone, and it still working! Hopefully in the morning it'll still be working

Samsung A51

Hello, @user_f74uhd. Thanks for reaching our team regarding your email concerns. Have you attempted the steps our admin @XfinityJessie posted on page 1? If not, here they are: This morning we implemented a fix for customers who may be experiencing issues accessing or sending / receiving their Xfinity email on Samsung Galaxy devices through the Android OS Email app. However, the fix does require users to reauthenticate their Xfinity Email account—which requires that the account be deleted from the Email app and then added it back. We appreciate your patience as we worked to identify the issue and understand this fix may be frustrating. We apologize for any inconvenience and thank you for being an Xfinity customer.

To delete you Xfinity Email account, please:

Open the Email app on your Samsung device. If you cannot find the app, swipe upward on your Home screen, then search for "email."
Enter your login information, if prompted. Note: If this happens, you may stop here; the issue should be clear now. If not, continue on.
Tap on the hamburger menu (the three horizontal lines) in the upper left corner of the screen.
Tap on the gear icon (Settings) in the upper right corner.
Tap on the Xfinity Email account. The email accounts will appear at the top of the Accounts list.
Tap "Remove" located in the upper right corner.
Tap "Remove" in the pop-up window to confirm that you want to remove your Xfinity Email account.
The email account should no longer appear in the Email app. At this point, you may be automatically prompted to Set up email.

If you’re prompted to Set up email, please:

Choose “Other”.
Type in your Xfinity Email address and password.
Follow the prompts to authenticate through Xfinity.
You can also find instructions on adding email accounts at Samsung.com.

I experienced the same problems beginning latw night 11-6-23.

I removed my comcast/xfinity e-mail account from the samsung e-mail server earlier this evening & restored it through the comcast/xfinity server. Right now, i'm getting synced e-mails from comcast/xfinity through the samsung e-mail server. Hopefully the problem has been resolved🤞🏾. I'm going to wait a few hours more to see if the samsung e-mail is still syncing my comcast/xfinity e-mails without any problems, before i can claim problem resolved completely🙏🏾 

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@user_r6e6b3​ 

I don't have Comcast as my ISP but have used comcast email for years. Wonder if I uninstall the Samsung email app and then reinstall if this will create another issue. Apprehensive to start jumping thru hoops to test it out. 

Yes! Samsung needs to step it up and fix this!

Everyone wants you to buy the latest & greatest phones/tablets & install all these different apps that are supposed to make your life easier. However, if the providers make changes behind the scenes to their software packages to try and deter privacy and other secuirty measures, they really don't know sometimes how it may affect the user's devices and app programs. [Edited: All Caps]

Don't hold your breath waiting for Comcast or Samsung to fix this issue!

@user_3bb40c​ YES it is!  No issues now for 8 hours!!

@user_3bb40c​

I'm not very intuitive on technology (70 years old) so would you please tell me how to know if I have the Samsung email app? What are the steps to remove the Comcast account if I do have the Samsung email app and how to add my Comcast account back?  Thank you