Emails aren't sent or received - emails moved to outbox - open emails to see what's wrong

Since 2:07 am today, my Comcast emails aren't being sent or received on my android Galaxy S series. I tried to send a test message to my own email address. It gets moved to my outbox with the message: "Couldn't send." I select the email that didn't send and it says: "Couldn't authenticate...the password or authentication method may be incorrect. Check your outgoing server settings, then try again." I then selected: "Settings" and it brings up the "Server settings" screen. I don't know what the fields should be, but haven't changed anything to my phone or settings or done a phone update. I did a soft and hard restart (pushed the down volume and power button together until restarted), but still not working. I can send and receive emails if I go directly to Comcast's email site. Help.

Responses

user_5ea4fa

Visitor

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4 Messages

1 year ago

I'm not happy this is happening, but I'm happy to see it's not a "just me" problem. I hope it get's fixed soon. I'm able to get my Samsung phone and tablet to sync once and then it will stop. My husband has the same phone with no issues.

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user_6n0lob

7 Messages

1 year ago

I reported it to my local news outlet as a tip. I suggest others do as well. Squeaky wheel gets the grease.

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user_055wri

1 Message

1 year ago

Having the same issue. I have removed my account and added it again and it will retrieve the latest emails, then stop working. I hate this is happening, but I'm glad it is just not me. Phone is a galaxy s23plus

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XfinityBrianH

Official Employee

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1.3K Messages

@user_055wri Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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user_2xi41e

1 Message

1 year ago

Same issue with the email

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XfinityAngie

Official Employee

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1.8K Messages

@user_2xi41e, Thank you for reaching out to Xfinity Support. We are aware of the issue and are working on a resolution as quickly as possible.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

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user_l6fi2r

1 Message

1 year ago

Same issue for me. Good to know it is more widespread and just me. Will also contact xfinity to log a trouble ticket.

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tdoying

New Poster

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5 Messages

I uninstalled email app and reinstalled. Worked for about 30 minutes. Now not working again. So frustrating

1 year ago

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XfinityRichard

Official Employee

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1.8K Messages

Hi there, @user_l6fi2r Thank you for reaching out to us! I'm truly sorry for the inconvience this email service issue is causing you. Are you still experiencing trouble with your emails?-Richard

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1 year ago

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user_pgu0k5

3 Messages

1 year ago

Same issue here. I went to Xfinity today and they told me it's the Samsung email app. A workaround for now is to use the Gmail app and add your Comcast email to that app. It worked and at least I can see my emails.

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user_7y6sgb

5 Messages

@user_pgu0k5 Uggh. I have a separate Gmail account and manage so many personal emails and emails for a non-profit program I work with. This isn't a good fix for me. Hope they fix it soon.

1 year ago

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user_pgu0k5

3 Messages

I agree it's not a great solution but I just toggle back and forth for now. I'm not sure xfinity sees it as their problem

1 year ago

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user_2r0a6l

3 Messages

@user_pgu0k5 Same thing worked for me.

1 year ago

XfinityAngie

Official Employee

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1.8K Messages

@user_2r0a6l, Thank you for reaching out to Xfinity Support. We are aware of the issue and are working on a resolution as quickly as possible.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

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klc65

New Poster

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2 Messages

1 year ago

I reinstalled Samsung email app and email 3 times. Gmail syncs, but Comcast does not. Comcast, please help fix this.

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user_zka6zn

2 Messages

1 year ago

Same issue. Emails loaded fine this morning ... but now hasn't synced for several hours. Switched to Outlook app and working fine.

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XfinityRyanE

Official Employee

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1.1K Messages

Hello, @user_zka6zn! An [Official Solution](https://forums.xfinity.com/conversations/email/emails-arent-sent-or-received-emails-moved-to-outbox-open-emails-to-see-whats-wrong/654a22f0329c7c21959a78a8?commentId=654e762120a91817c990dd31) has been posted. Let us know if this helps!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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RobM117

Contributor

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30 Messages

1 year ago

All and @XfinityJessie - I tried your solution, Jessie, but it doesn't work. I also had several Galaxy updates and app updates. I updated everything. I cleared my history, my cache, my data, and uninstalled the Samsung Email app. I did a hard and soft reset. I reinstalled Samsung Email app.

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XfinityGabriel

Official Employee

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2.2K Messages

Hi, @RobM117! Thanks for reaching out to XFINITY over our forums page for help with the email concern. Thank you for providing this information about the troubleshooting steps you have taken this far. Would you mind confirming if your mail client is set up with the appropriate settings?

The use of outgoing port 587 with authentication is recommended.
Comcast will no longer support the use of ports 25 and 110 for outgoing mail.
Ensure you've entered the correct password for outgoing mail especially if it was recently changed.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

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LogicSolut

Contributor

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32 Messages

Yep. Been doing that for 18 hours... something has changed in the Comcast Authentication system being used by the Samsung Email app. It is expiring much faster than it used too. Reinstalling/ reconnecting works for up to 30-45 minutes, then stops working without notice. The Samsung app has been solid since July when the current version was released. It changed 2-3 am 11/7 Est.

1 year ago

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Swilla00

4 Messages

1 year ago

Same. And about the same time. 2:17am Monday, it stopped syncing. If I remove and reinstall, it works for about an hour or so. I've been on with Verizon tech support for hours! Nothing we try works. Please keep me posted if you find a fix.

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ellemike

New Poster

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14 Messages

1 year ago

All,

We’re aware of an issue that may be intermittently affecting some customers’ ability to log-in to web pages or access various services through Xfinity-dot-com, including Xfinity Email. If you’re already signed in, try signing out and then sign in again. If that doesn’t work, you may need to clear your browser’s cache and cookies, which can typically be found under the privacy and security settings.

For instance, in Google Chrome you can go to Settings > Privacy and Security > Clear Browsing Data. Go to the Advanced tab and choose “All time” for the time range. Then click “Clear data”.

Clearing the cache and cookies should resolve the issue. We appreciate your patience as we work as quickly as possible to implement a permanent fix.

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Swilla00

4 Messages

@ellemike Tried all of those "fixes" and none of them work. removed email, reinstalled email, cleared cache/data. After about an hour or so, it stops syncing. If you look in the programs page, it shows it is synced but no emails come through.

Emails just started coming in!!!!

1 year ago

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calvertfire

Visitor

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3 Messages

@ellemike that us the worst answer "Customer Support" can give. Grrr. If course it doesn't solve the issue. It would be different if it was only one or two people, but seems all Galaxy platforms are affected. Maybe every should cancel.comcast account to get there attention.

1 year ago

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XfinityAldrik

Official Employee

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2.1K Messages

Thank you for your patience @calvertfire! Our awesome engineers are working to resolve this issue as soon as possible. As a temporary solution please use our website.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

ellemike

New Poster

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14 Messages

1 year ago

All,

We’re aware of an issue that may be intermittently affecting some customers’ ability to log-in to web pages or access various services through Xfinity-dot-com, including Xfinity Email. If you’re already signed in, try signing out and then sign in again. If that doesn’t work, you may need to clear your browser’s cache and cookies, which can typically be found under the privacy and security settings.

For instance, in Google Chrome you can go to Settings > Privacy and Security > Clear Browsing Data. Go to the Advanced tab and choose “All time” for the time range. Then click “Clear data”.

Clearing the cache and cookies should resolve the issue. We appreciate your patience as we work as quickly as possible to implement a permanent fix.

(edited)

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corrupt69

Visitor

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3 Messages

@ellemike doesn't work tried that

1 year ago

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ellemike

New Poster

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14 Messages

@corrupt69 That message was from Xfinity. I reposted it for all to see. I also tried it and it didn't work. No surprise there :-(

1 year ago

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user_5xafag

3 Messages

1 year ago

This appears to be an Xfinity issue. I was chatting with their tech support today (11-8) and they confirmed there is an issue and they are working on it. They couldn't give me any information when it would be fixed or if they would notify us, but they claim it's a priority repair.

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user_zxoi7r

1 Message

1 year ago

Been having this same issue since 2 am yesterday morning. Can't get secondary and third email addresses to sync on my Samsung S23. I have tried everything! remove reinstall change settings call tech support text with tech support......still the same issue. Glad to know it is widespread issue with Comcast and not my phone. Just need it to be fixed ASAP as the email addresses that won't sync are for my business. So frustrating!

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XfinityAntoine

Official Employee

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1.4K Messages

Hey there, user_zxoi7r! I'm so sorry you're still having email issues. I'd be more than happy to take a look at your account and see what I can find. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

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user_fqywv6

1 Message

1 year ago

Same here. It stopped syncing 11/6. Have a Samsung S22 and their native email app. I've deleted the comcast email acct and then created it again and it works for about 3-4 hours and then stops syncing. The other email accts I have sync fine. And I don't have a problem with my email on xfinity. Its the cell phone email app that stopped syncing with comcast. And for a while it hasn't asked me to re-verify by entering my pwd.

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user_0iti2v

3 Messages

I think I re-started my phone around the time it started doing this, maybe it was an update that has a glitch? I have an S23 Ultra.

1 year ago

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user_5ea4fa

Visitor

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4 Messages

I can receive gmail on my phone and I receive comcast emails on my computer. Just not on my phone or tablet.

1 year ago

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XfinitySara

Official Employee

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1.7K Messages

Hey there, @user_0iti2v! An Official Solution has been posted. Let us know if this helps!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

XfinityGabriel

Official Employee

•

2.2K Messages

Hi, @user_5ea4fa! An Official Solution has been posted. Let us know if this helps!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

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Email

RobM117

Emails aren't sent or received - emails moved to outbox - open emails to see what's wrong

user_5ea4fa

user_6n0lob

user_055wri

XfinityBrianH

user_2xi41e

XfinityAngie

user_l6fi2r

tdoying

XfinityRichard

user_pgu0k5

user_7y6sgb

user_pgu0k5

user_2r0a6l

XfinityAngie

klc65

user_zka6zn

XfinityRyanE

RobM117

All and @XfinityJessie - I tried your solution, Jessie, but it doesn't work. I also had several Galaxy updates and app updates. I updated everything. I cleared my history, my cache, my data, and uninstalled the Samsung Email app. I did a hard and soft reset. I reinstalled Samsung Email app.

XfinityGabriel

LogicSolut

Swilla00

ellemike

Swilla00

calvertfire

XfinityAldrik

ellemike

corrupt69

ellemike

user_5xafag

user_zxoi7r

XfinityAntoine

user_fqywv6

user_0iti2v

user_5ea4fa

XfinitySara

XfinityGabriel

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