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RobM117
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1st Like
1st Reply

Contributor

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30 Messages

Tuesday, November 7th, 2023 11:43 AM

Closed

Emails aren't sent or received - emails moved to outbox - open emails to see what's wrong

Since 2:07 am today, my Comcast emails aren't being sent or received on my android Galaxy S series. I tried to send a test message to my own email address. It gets moved to my outbox with the message: "Couldn't send." I select the email that didn't send and it says: "Couldn't authenticate...the password or authentication method may be incorrect. Check your outgoing server settings, then try again." I then selected: "Settings" and it brings up the "Server settings" screen. I don't know what the fields should be, but haven't changed anything to my phone or settings or done a phone update. I did a soft and hard restart (pushed the down volume and power button together until restarted), but still not working. I can send and receive emails if I go directly to Comcast's email site. Help.

Question

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Updated 

1 year ago

75.3K

366

user_bf2inb

1 Message

1 year ago

Same here with my Note 8, stopped syncing on Nov 6th. I did as others suggested, deleted then added back my email with updated password. Working again for now. Luckily I am still able to see emails from computer. 

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plumld

Contributor

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260 Messages

1 year ago

So, let me get this straight. All those of us with Samsung phones, using the Samsung Email app, have been unable to sync since (in my case) Nov. 6 @ 10:30pm.

The email app was last updated on July 27, 2023. Nothing has changed on my phone in that regard, since then. Comcast owns this problem.

This little thread now has over 310 posts, and we've basically heard nothing official from Comcast. In my case, when I used chat, the first offered solution was to have me reboot my modem! We have a lot of user offered solutions, with varying results it would appear. WHY HASN'T COMCAST POSTED SOMETHING IN 3 DAYS, REGARDING THIS ISSUE??? Personally, I'll be looking for some kind of compensation for this mess.

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Anon1342785

New Poster

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5 Messages

1 year ago

I cleared the data in the app, like mentioned above and it seems to be working after I logged back in. We will see if it lasts

1

jamsbabe

Visitor

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3 Messages

I'm almost certain that this is a Xfinity/Comcast issue with their email server/system.  I have another Samsung phone (Galaxy S7) that was my son's and it works just fine!!!  The only difference is that his email is a .gmail.com account. 

1 year ago

0

oysterlamp

Visitor

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5 Messages

1 year ago

Everything is working for me now after clearing cash and data from the app. I just re logged in with my info.  It does take a while to re cync every thing. I had to change sycn from 2 weeks to all to get all my older emails to the app. What a huge pain. 

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VicDewey

1 Message

1 year ago

I have the same issue.  I also have Outlook on my phone and it wrok fine with my comcast account.  Must be a Samsung issue.

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user_i0hlet

1 Message

1 year ago

Mine is doing the same thing on my Samsung S23.  It happened yesterday evening when I tried to send an email from a location with bad service.  It went to my outbox.  When I got home I tried to resend from my outbox and I get the same [Edited: "Language"] message everyone on this forum is getting.  It doesn't ask you for a new password.  I double checked all the server settings and they are all correct.  Where are the comcast experts on this forum.  This is an ongoing issue that needs to be resolved.

(edited)

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wandererma

New Poster

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43 Messages

@user_i0hlet​ Follow this link for the solution. It is on the first post on previous page from bkcom..
https://forums.xfinity.com/conversations/email/emails-arent-sent-or-received-emails-moved-to-outbox-open-emails-to-see-whats-wrong/654a22f0329c7c21959a78a8?commentId=654d0d3f02c19a64afb1aa2a

1 year ago

0

wandererma

New Poster

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43 Messages

@user_i0hlet​ Comcast Expert is a real Oxymoron.  We have not really seen any support here except for each other.

1 year ago

dorigat

Visitor

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1 Message

1 year ago

This is beyond ridiculous!  Delete this, add that, clear this, clear that!  Then it STILL doesn't work.  Mine has not synched with my S10e since 1AM on November 7.

A chat with a "live agent" last evening resulted in basically "we are working on the known problem and it should be fixed within the day".  STILL NOT WORKING.
COMCAST is the provider, WE are the CUSTOMER...THEY should be providing the fixes; not making us CUSTOMERS jump through hoops to try to resolve the issues.
There are no EASY, clear cut solutions provided on how to fix this problem that sure doesn't seem to be any particular type of Samsung Android phone.
Don't get me started about how the 'free' Peacock suddenly stopped running and after a MONTH is STILL NOT FIXED.
I am tired of adding tickets for support and getting nothing accomplished.
ONE WRONG CLICK ON ONE WRONG SCREEN and the poo can hit the fan.
NOT EVERYONE IS A COMPUTER GURU or PHONE EXPERT.  We pay a fortune each month for our Comcast/Xfinity services and they are continually letting us down.
This should NEVER require deletions, additions, changing settings (that were NOT changed before this happened).  IT should simply involve a reboot of the phone to clear things.  Doesn't a reboot clear the cache?

1

wandererma

New Poster

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43 Messages

@dorigat​ Follow this link for the solution. It is on the first post on previous page from bkcom.. It has helped many folks.
https://forums.xfinity.com/conversations/email/emails-arent-sent-or-received-emails-moved-to-outbox-open-emails-to-see-whats-wrong/654a22f0329c7c21959a78a8?commentId=654d0d3f02c19a64afb1aa2a

1 year ago

0

user_zpeqt0

1 Message

1 year ago

Same for me on my Samsung Note10.  Says last synch was 11/7.  Already cut my cable so if the email won't work, may as well look for a cheaper data plan and finally be done with Comcast.

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wandererma

New Poster

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43 Messages

@user_zpeqt0​ Follow this link for the solution. It is on the first post on previous page from bkcom..
https://forums.xfinity.com/conversations/email/emails-arent-sent-or-received-emails-moved-to-outbox-open-emails-to-see-whats-wrong/654a22f0329c7c21959a78a8?commentId=654d0d3f02c19a64afb1aa2a

1 year ago

0

user_tv2tei

1 Message

1 year ago

I'm having the same exact problem I hope somebody can respond

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wandererma

New Poster

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43 Messages

@user_tv2tei​ Follow this link for the solution. It is on the first post on previous page from bkcom..
https://forums.xfinity.com/conversations/email/emails-arent-sent-or-received-emails-moved-to-outbox-open-emails-to-see-whats-wrong/654a22f0329c7c21959a78a8?commentId=654d0d3f02c19a64afb1aa2a

1 year ago

0

XfinityNicolas

Official Employee

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1.1K Messages

Hey @user_tv2tei, thanks for reaching out to Xfinity Support on our forums. This thread has had a lot of reports that it has been fixed. Is it working for you as well?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_pb8zpv

2 Messages

1 year ago

Same here with my Galaxy S22 since Nov 7.  Comcast/Xfinity is the provider.  I got lucky somehow once and it asked me to enter my Comcast password and it worked for a while, then quit on Nov 7.  Never saw that prompt again.  

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wandererma

New Poster

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43 Messages

@user_pb8zpv​ Follow this link for the solution. It is on the first post on previous page from bkcom..  This has worked for most folks.
https://forums.xfinity.com/conversations/email/emails-arent-sent-or-received-emails-moved-to-outbox-open-emails-to-see-whats-wrong/654a22f0329c7c21959a78a8?commentId=654d0d3f02c19a64afb1aa2a

1 year ago

0

TerriRoss

Visitor

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4 Messages

1 year ago

Hi guys, I was just able to go to the xfinity site on my phone through a chrome brower. I can see all my xfinity email there. I'm wondering if the problem is the Samsung email app?

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wandererma

New Poster

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43 Messages

@TerriRoss​ Not sure it really matters at this point if it is Comcast or Samsung. There are several solutions on this thread..
There is one that seems to have resolved the problem for most folks. Have you tried that yet?

(edited)

1 year ago

0

user_n4qnxs

3 Messages

1 year ago

The same thing is happening to me. I have removed and re-installed 2x. I have also added the authentication app and worked for an hour and then kicked me out again.  Extremely frustrating! I guess it's time to make the change to Gmail. Ughhhh! 

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kettering4

Visitor

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2 Messages

1 year ago

I'm having the same issues. I've been checking my email on Xfinity site. I don't understand what happened and haven't a clue how to fix it

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user_tmz0hr

1 Message

1 year ago

Same problem here, since 247 am Nov 7th. From my Samsung S22 ultra

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Tony_Dean

Contributor

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42 Messages

1 year ago

I  van verify they are no longer supporting the old auth. Remove the account from android email app and add it back as "other" then it will have a xfinity web auth that will 2 do multi-faceted authentication via user ID pass and text or email code verification then you're done. Be sure to set the account as default.

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LittleRachel

Visitor

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6 Messages

Yes, mines been working since about 4pm yesterday after I read to remove the actual app and then re-install & follow prompts. I'm not sure why some people are still having problems. 

1 year ago

XfinityJustinC

Official Employee

 • 

1.2K Messages

Hello, @LittleRachel. Thank you for taking time to reach, and glad to hear you were able to get access back to your email. If you do run across the issue in the future the fix has been put into place.

 

This morning we implemented a fix for customers who may be experiencing issues accessing or sending / receiving their Xfinity email on Samsung Galaxy devices through the Android OS Email app. However, the fix does require users to reauthenticate their Xfinity Email account—which requires that the account be deleted from the Email app and then added it back. We appreciate your patience as we worked to identify the issue and understand this fix may be frustrating. We apologize for any inconvenience, and thank you for being a Xfinity customer.

 

To delete you Xfinity Email account, please:

 

  1. Open the Email app on your Samsung device. If you cannot find the app, swipe upward on your Home screen, then search for "email."
  2. Enter your login information, if prompted. Note: If this happens, you may stop here; the issue should be clear now. If not, continue on.
  3. Tap on the hamburger menu (the three horizontal lines) in the upper left corner of the screen.
  4. Tap on the gear icon (Settings) in the upper right corner.
  5. Tap on the Xfinity Email account. The email accounts will appear at the top of the Accounts list.
  6. Tap "Remove" located in the upper right corner.
  7. Tap "Remove" in the pop-up window to confirm that you want to remove your Xfinity Email account.

The email account should no longer appear in the Email app. At this point, you may be automatically prompted to Set up email.

 

If you’re prompted to Set up email, please:

 

  1. Choose “Other”.
  2. Type in your Xfinity Email address and password.
  3. Follow the prompts to authenticate through Xfinity.

You can also find instructions on adding email accounts at Samsung.com.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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