Emails aren't sent or received - emails moved to outbox - open emails to see what's wrong

how did you get through to a chat person?  i could not get past the robot. thanks.

https://www.xfinity.com/support/articles/call-back-my-account-app

@user_oudy9n​ That's great news.  Just hope that person knew what they were talking about.  The Comcast person that I just spoke with was IGNORANT, and insisted that it was a Samsung problem, not a Comcast problem.. She said I had to contact Samsung..  She had major attitude.

That time frame has since passed with no fix.

Hi, @user_i8zjt4! Thanks for taking the time to reach out via our Xfinity Forums for help emails being sent on the Samsung Galaxy devices. We can help. An identified fix is being reported by users this morning. Are you still experiencing this issue on your end?

@user_a6ghen, Thank you for reaching out to Xfinity Support. We are aware of the issue and are working on a resolution as quickly as possible.

someone posted earlier that they had heard from a rep that they were aware of problem and it would be fixed in 2-3 hours

Hello, @RobM117 and others! This is a known issue we're actively working to resolve. Thank you for leaving comments with your shared concerns and recommended solutions. At this time, we're advising customers to use the website for sending and receiving emails until we have a complete resolution for all Samsung users. Thank you!

I just tried the same, adding to Outlook and Gmail, and they could not connect to server!

Hello, @A5623. Thank you for reaching out over Xfinity Forums for support, you have contacte the right place for assistance in regard to the email concern. I know how important it is to have access to your email, on the device of your choice and do want to help investigate further. 

Are you experiencing email issues on a Samsung device only?

@Mharber2, thanks for reaching out on our Forums and letting us know you're also experiencing this issue. Our team of engineers and experts are aware of this issue, and working to resolve it as quickly as possible. Apologies for any inconvenience this may have caused. In the meantime, we recommend accessing your Xfinity Email from the Xfinity Email website.

@LogicSolut​  

Me too, on Galaxy S8 and Galaxy S9 which are old but worked perfectly until 2:30am Nov. 7

I have tried everything suggested in this forum. I then used my webmail to send myself an email. I got a sign in request on my Samsung Email (phone). I signed in and it has been working since then (fingers crossed). Perhaps comcast is getting somewhere. I have another comcast account with the same issue, and it is still not working.

Nope. Worked for about 30 minutes. I installed the Outlook app (imap connection) in parallel with Samsung email and it has been working without a problem for the last 2 hours. I prefer Samsung Mail, but at least I can see my mail and be notified easily on my phone. My guess is that some security measure was put in place by Comcast and it has affected the repeated authenticated sign in's from Samsung Mail.

This happened to me multiple times yesterday, today not even getting prompts.  Uninstall/reinstall only successful short term.

no, still waiting for that callback from xfinity.

my comcast person just called me back, and asked me to test the phone.  hopefully it will be working now.

I was told its a Comcast Issue.....someone on the forum said they reported it to Comcast and they say they are working on a solution.......I went to T-Mobile store yesterday and they too stated its a Comcast Issue....while there....he add me delete the email account (comcast) on my phone and reinstall it and all my emails came up....but then after 30 minutes---it reverts back to that same issue.  So frustrating.  Someone said they think they want you to download their App and use that.  Go figure.

Hello, @user_630zsg. Thank you for reaching out over Xfinity Forums for support, you have contacted the right place for assistance with your email concern. We have had some wonderful community members post some fixes that have worked for them: 

Xfinity Email Modern Authentication for Samsung Email App

If you access your Xfinity Email through the Samsung Email app, we recommend enabling modern authentication to provide you with additional security protection.

FAQs

How do I enable modern authentication on my Samsung device?
It’s easy to protect your email with modern authentication. Just complete the following steps:

1. Verify email is backed up.
2. • Log in to Xfinity Email through our webmail portal and make sure the total number of emails aligns to what you see in the Samsung Email app.
3. Remove email from the Samsung Email app.
4. • Within the Samsung Email app account settings, select Remove on your Xfinity Email email account.
5. Re-add email.
6. • Within the Samsung Email app, from the Set up Email screen, follow the system prompts to add your Xfinity Email email account back to the Samsung Email app.
7. Log in to Xfinity.
8. • You’ll be prompted to log in with your Xfinity ID and password.
   • • If enabled, you may be asked to enter your two-step verification code.
9. Once authenticated, you can access your Xfinity Email  within the Samsung Email app as before, with added security protections.

Phone

1. Cleared email cache

2. Deleted email account on phone

3. Uninstalled Samsung email in play store.

4. Power cycled phone

5. Added back comcast email account 

6. Installed Samsung email from play store.

So far still good

Watch

From wearable app on phone removed email app. Power cycled watch readded email and it worked and I started getting notifications.

Go into your profile settings

@mhoesch​ Profile setting .. notifications ... the save updates is at the bottom of the page

Hi there @mhoesch ! The suggestions from the community members @mshrm and @BillC-PA are spot on! Give that a try!

Heard its a Comcast Issue...someone on the forum said they reported it and was told it would be looked at but they didn't get a warm and fuzzy feeling about them doing anything about it.  Guess we'll see....someone suggested flooding them with calls and maybe they will do something about it.