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RobM117
Conversation Starter
1st Like
1st Reply

Contributor

 • 

30 Messages

Tuesday, November 7th, 2023 11:43 AM

Closed

Emails aren't sent or received - emails moved to outbox - open emails to see what's wrong

Since 2:07 am today, my Comcast emails aren't being sent or received on my android Galaxy S series. I tried to send a test message to my own email address. It gets moved to my outbox with the message: "Couldn't send." I select the email that didn't send and it says: "Couldn't authenticate...the password or authentication method may be incorrect. Check your outgoing server settings, then try again." I then selected: "Settings" and it brings up the "Server settings" screen. I don't know what the fields should be, but haven't changed anything to my phone or settings or done a phone update. I did a soft and hard restart (pushed the down volume and power button together until restarted), but still not working. I can send and receive emails if I go directly to Comcast's email site. Help.

Question

 • 

Updated 

1 year ago

77.2K

366

user_oudy9n

1 Message

2 years ago

This is what the Comcast Chat person just told me:

Thanks for bringing this to my attention we really appreciate that you took it me to chat with us regarding you email concern, we are aware of the issue our backend team is working on it to resolve this , We'll keep you posted via text message and email once it is resolved the estimated time for this issue is not more than 2 , 3 hours.

4

user_92d1f9

Visitor

 • 

8 Messages

how did you get through to a chat person?  i could not get past the robot. thanks.

2 years ago

0

user_9fgubk

8 Messages

https://www.xfinity.com/support/articles/call-back-my-account-app

2 years ago

0

user_gm52fp

3 Messages

@user_oudy9n​ That's great news.  Just hope that person knew what they were talking about.  The Comcast person that I just spoke with was IGNORANT, and insisted that it was a Samsung problem, not a Comcast problem.. She said I had to contact Samsung..  She had major attitude.

2 years ago

0

user_e2oygw

7 Messages

That time frame has since passed with no fix.

2 years ago

0

user_i8zjt4

1 Message

2 years ago

I'm having the same issue. Started yesterday and is continuing today even with me uninstalling the app and re-installing it.

1

0

user_a6ghen

1 Message

2 years ago

I have the same problem. A Comcast issue? Frustrating!!

1

0

XfinityAngie

Official Employee

 • 

1.9K Messages

@user_a6ghen, Thank you for reaching out to Xfinity Support. We are aware of the issue and are working on a resolution as quickly as possible.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Sbateman13

New Poster

 • 

3 Messages

2 years ago

I started experiencing this exact issue yesterday morning, as well. I have a Samsung S20 FE. I also tried uninstalling and reinstalling the app, deleting and re-entering my account details, etc. That worked immediately following those changes, allowing me to sync email at that time, but then the app loses connectivity soon after.

This is clearly an Xfinity issue. Has anyone actually contacted technical support yet? Unfortunately, I haven't had time to spend three plus hours navigating their ridiculous phone tree.

2

0

user_07qvey

2 Messages

someone posted earlier that they had heard from a rep that they were aware of problem and it would be fixed in 2-3 hours

2 years ago

XfinitySara

Official Employee

 • 

1.7K Messages

Hello, @RobM117 and others! This is a known issue we're actively working to resolve. Thank you for leaving comments with your shared concerns and recommended solutions. At this time, we're advising customers to use the website for sending and receiving emails until we have a complete resolution for all Samsung users. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Mharber2

New Poster

 • 

2 Messages

2 years ago

I'm having same problem. I tried adding my comcast email to gmail and outlook and got a cannot connect to server error message

3

A5623

Visitor

 • 

1 Message

I just tried the same, adding to Outlook and Gmail, and they could not connect to server!

2 years ago

0

XfinityJustinC

Official Employee

 • 

1.2K Messages

Hello, @A5623. Thank you for reaching out over Xfinity Forums for support, you have contacte the right place for assistance in regard to the email concern. I know how important it is to have access to your email, on the device of your choice and do want to help investigate further. 

 

Are you experiencing email issues on a Samsung device only?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XfinityAmira

Official Employee

 • 

4.1K Messages

@Mharber2, thanks for reaching out on our Forums and letting us know you're also experiencing this issue. Our team of engineers and experts are aware of this issue, and working to resolve it as quickly as possible. Apologies for any inconvenience this may have caused. In the meantime, we recommend accessing your Xfinity Email from the Xfinity Email website.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

LogicSolut

Contributor

 • 

32 Messages

2 years ago

I have this exact same issue on Samsung Galaxy S9 using Samsung Email App, it quit working correctly no Nov 7 at about 2 AM. If I delete and add back the account it works for about 30 minutes. It used to occasionally ask me to sign back in to xfinity to continue working, but now it just stops working.

3

0

user_9oo4gb

2 Messages

@LogicSolut​  

Me too, on Galaxy S8 and Galaxy S9 which are old but worked perfectly until 2:30am Nov. 7

2 years ago

0

LogicSolut

Contributor

 • 

32 Messages

I have tried everything suggested in this forum. I then used my webmail to send myself an email. I got a sign in request on my Samsung Email (phone). I signed in and it has been working since then (fingers crossed). Perhaps comcast is getting somewhere. I have another comcast account with the same issue, and it is still not working.

2 years ago

0

LogicSolut

Contributor

 • 

32 Messages

Nope. Worked for about 30 minutes. I installed the Outlook app (imap connection) in parallel with Samsung email and it has been working without a problem for the last 2 hours. I prefer Samsung Mail, but at least I can see my mail and be notified easily on my phone. My guess is that some security measure was put in place by Comcast and it has affected the repeated authenticated sign in's from Samsung Mail.

2 years ago

0

bmedich

Regular Visitor

 • 

4 Messages

2 years ago

I just got a prompt to log in to my email and it appears to be syncing again... Hopefully it will continue working this time.

1

0

mshrm

New Poster

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7 Messages

This happened to me multiple times yesterday, today not even getting prompts.  Uninstall/reinstall only successful short term.

2 years ago

0

mshrm

New Poster

 • 

7 Messages

2 years ago

I'm having the same issue on my S20. 

Last time I had a problem a couple months ago, the reinstall solved it but this time it only worked short term.  Very frustrating. 

0

0

AbEcCo

2 Messages

2 years ago

Has anyone actually called Xfinity/Comast and gotten any resolution?

2

0

user_92d1f9

Visitor

 • 

8 Messages

no, still waiting for that callback from xfinity.

2 years ago

0

user_92d1f9

Visitor

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8 Messages

my comcast person just called me back, and asked me to test the phone.  hopefully it will be working now.

2 years ago

0

BillC-PA

Regular Visitor

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6 Messages

2 years ago

Same problem, however, I just stopped the email program ... relaunched it and began synching ... as of 1120am eastern.  Seems to be working again... hopefully fixed.

0

user_630zsg

1 Message

2 years ago

I have been having this problem since yesterday morning on my S22 phone. My email is syncing fine on my computer, but not on my phone. That, to me, would indicate a Samsung program, not a Comcast one. My husband has been on hold for over 40 minutes with Samsung. They are not acknowledging any awareness of the problem, but each person he is connected to simply forwards him to another "team". I don't think Samsung has a clue what the problem is.

2

0

user_hfh7eg

5 Messages

I was told its a Comcast Issue.....someone on the forum said they reported it to Comcast and they say they are working on a solution.......I went to T-Mobile store yesterday and they too stated its a Comcast Issue....while there....he add me delete the email account (comcast) on my phone and reinstall it and all my emails came up....but then after 30 minutes---it reverts back to that same issue.  So frustrating.  Someone said they think they want you to download their App and use that.  Go figure.

2 years ago

0

XfinityJustinC

Official Employee

 • 

1.2K Messages

Hello, @user_630zsg. Thank you for reaching out over Xfinity Forums for support, you have contacted the right place for assistance with your email concern. We have had some wonderful community members post some fixes that have worked for them: 

 

Xfinity Email Modern Authentication for Samsung Email App

If you access your Xfinity Email through the Samsung Email app, we recommend enabling modern authentication to provide you with additional security protection.

FAQs

How do I enable modern authentication on my Samsung device?
It’s easy to protect your email with modern authentication. Just complete the following steps:

  1. Verify email is backed up.
    • Log in to Xfinity Email through our webmail portal and make sure the total number of emails aligns to what you see in the Samsung Email app.
  3. Remove email from the Samsung Email app.
    • Within the Samsung Email app account settings, select Remove on your Xfinity Email email account.
  5. Re-add email.
    • Within the Samsung Email app, from the Set up Email screen, follow the system prompts to add your Xfinity Email email account back to the Samsung Email app.
  7. Log in to Xfinity.
  9. Once authenticated, you can access your Xfinity Email  within the Samsung Email app as before, with added security protections.

Phone



  1. Cleared email cache



  1. Deleted email account on phone



  1. Uninstalled Samsung email in play store.



  1. Power cycled phone



  1. Added back comcast email account 



  1. Installed Samsung email from play store.



So far still good





Watch



From wearable app on phone removed email app. Power cycled watch readded email and it worked and I started getting notifications.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

mhoesch

Visitor

 • 

2 Messages

2 years ago

How do I stop getting emails from this forum? Can anyone help me?

3

0

mshrm

New Poster

 • 

7 Messages

Go into your profile settings

2 years ago

0

BillC-PA

Regular Visitor

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6 Messages

@mhoesch​ Profile setting .. notifications ... the save updates is at the bottom of the page

2 years ago

0

XfinityFrank

Official Employee

 • 

1.3K Messages

Hi there @mhoesch ! The suggestions from the community members @mshrm and @BillC-PA are spot on! Give that a try!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

sunshin

New Poster

 • 

5 Messages

2 years ago

I am having the exact same problem.  I deleted the Samsung mail app and reinstalled.  It worked for a short time then stopped syncing again.  I have tried everything I can think of - nothing working. Note - the Samsung mail app works with my other email accounts just not Comcast.

1

0

user_hfh7eg

5 Messages

Heard its a Comcast Issue...someone on the forum said they reported it and was told it would be looked at but they didn't get a warm and fuzzy feeling about them doing anything about it.  Guess we'll see....someone suggested flooding them with calls and maybe they will do something about it.

2 years ago

0

AbEcCo

2 Messages

2 years ago

Live Chat Rep states it is a known issue and will be fixed in 1-2 hours:

Currently Live Chatting with an Xfinity rep and this is his response:

"And yes it is an ongoing issue with majority of the user and our dedicated Engineers are working on it to get it fixed once and for all."

"Yes! the issue with the Phone servers are still going on globally with the users as the server got some errors. And be assured, our engineers are working on it to get it fixed."

" I assure you that it is just a temporary issue as I have gone through your email servers with no errors found, so just wait for an hour or two and your email will be fixed on the Cell Phones globally."

(edited)

4

user_e2oygw

7 Messages

The stated time frame has elapsed with no fix.

2 years ago

user_hfh7eg

5 Messages

I know right.........I certainly hope they fix it as soon as possible.  

2 years ago

0

XfinityAmandaB

Official Employee

 • 

2.2K Messages

@Everyone Thank you so much for informing us about your email not working on your Samsung devices. We are aware of the issue and our engineering team is working on a resolution for you all. We currently do not have any estimated time for when they expect this to be resolved, but accessing your email directly using https://connect.xfinity.com/appsuite is working fine in the meantime you can access your messages there. Thank you so much for your understanding while we work to get this working for you all again as soon as possible. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XfinityJustinC

Official Employee

 • 

1.2K Messages

Hello, @AbEcCo. Thank you for reaching out over Xfinity Forums, you have contacted the right place for assistance with your email concern. We have had some wonderful community members posting fixes that have worked for them. If you haven't tried here are some steps you can attempt:

 

Xfinity Email Modern Authentication for Samsung Email App

If you access your Xfinity Email through the Samsung Email app, we recommend enabling modern authentication to provide you with additional security protection.

FAQs

How do I enable modern authentication on my Samsung device?
It’s easy to protect your email with modern authentication. Just complete the following steps:

  1. Verify email is backed up.
    • Log in to Xfinity Email through our webmail portal and make sure the total number of emails aligns to what you see in the Samsung Email app.
  3. Remove email from the Samsung Email app.
    • Within the Samsung Email app account settings, select Remove on your Xfinity Email email account.
  5. Re-add email.
    • Within the Samsung Email app, from the Set up Email screen, follow the system prompts to add your Xfinity Email email account back to the Samsung Email app.
  7. Log in to Xfinity.
  9. Once authenticated, you can access your Xfinity Email  within the Samsung Email app as before, with added security protections.

Phone



  1. Cleared email cache



  1. Deleted email account on phone



  1. Uninstalled Samsung email in play store.



  1. Power cycled phone



  1. Added back comcast email account 



  1. Installed Samsung email from play store.



So far still good





Watch



From wearable app on phone removed email app. Power cycled watch readded email and it worked and I started getting notifications.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_driv3w

5 Messages

2 years ago

Same here..[Edited: "Language"]. I'm afraid to delete the samsung app. Help!!!

(edited)

0

0

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