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RobM117
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1st Like
1st Reply

Contributor

 • 

30 Messages

Tuesday, November 7th, 2023 11:43 AM

Closed

Emails aren't sent or received - emails moved to outbox - open emails to see what's wrong

Since 2:07 am today, my Comcast emails aren't being sent or received on my android Galaxy S series. I tried to send a test message to my own email address. It gets moved to my outbox with the message: "Couldn't send." I select the email that didn't send and it says: "Couldn't authenticate...the password or authentication method may be incorrect. Check your outgoing server settings, then try again." I then selected: "Settings" and it brings up the "Server settings" screen. I don't know what the fields should be, but haven't changed anything to my phone or settings or done a phone update. I did a soft and hard restart (pushed the down volume and power button together until restarted), but still not working. I can send and receive emails if I go directly to Comcast's email site. Help.

Question

 • 

Updated 

1 year ago

75.4K

366

cderzak

1 Message

1 year ago

Delete and reinstall is ok, but each email account then needs to be setup again. :(

2

0

user_7f93hs

New Poster

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23 Messages

Doesn't matter it's only a temporary fix

1 year ago

0

XfinityDena

Official Employee

 • 

3.2K Messages

@cderzak are you still having to do these steps or has the issue been resolved?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_yuqh2r

1 Message

1 year ago

Same exact problem as of Wednesday or maybe Tuesday mid day. So irritating 

1

0

user_a9j6ew

2 Messages

1 year ago

I just cleared the cache data, removed the comcast account from my phone, and added it back in.

It's working now. I think it was an authentication issue with a comcast update.

2

0

RBinPerson

Regular Visitor

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11 Messages

@user_a9j6ew​ It will stop working for you in about a half hour. Watch!  Most of us have tried all that, including uninstalling and reinstalling the app. Works for about a half hour, then breaks again. 

1 year ago

0

user_7f93hs

New Poster

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23 Messages

@user_a9j6ew​ you will have the same problem within an hour

1 year ago

0

Gumpy22

2 Messages

1 year ago

I'm having the same problem. I use IMAP.  Is it happening with POP as well? 

1

0

XfinityAngie

Official Employee

 • 

1.8K Messages

@Gumpy22, Thank you for reaching out to Xfinity Support. We are aware of this issue and are working on a resolution. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_bufdpk

5 Messages

1 year ago

I'm having it with my Samsung and on my Dell desktop.

1

XfinityGabriel

Official Employee

 • 

2.2K Messages

Hi, @user_bufdpk! Thanks for taking the time to reach out via our Xfinity Forums for help with sending and receiving emails on Samsung Galaxy devices and on your Dell desktop. Apologies for any inconvenience this may have caused. Have you confirmed the correct settings are selected for a Comcast Email Account on Samsung Galaxy Devices? On the Dell desktop, are you experiencing this issue when accessing your email from the XFINITY Email website?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_n5a64d

4 Messages

1 year ago

I have 4 comcast accounts on my Galaxy S21.  2 of them sync with no problem, the other 2 have the problem with syncing as described throughout this tread since Nov 6.  To me that makes it not the Samsung app as the problem, but somewhere in Xfinity/Comcast with a mail server setting or security setting that changed that lets the connection work for authentication for about an hour then it stops.  

2

user_twoz6z

4 Messages

Have similar issue on Samsun S22+......I have had 2 comcast emails on the phone via the Samsung email app and have been working/syncing without issue since purchased Sept 2022. As of Nov 7, 2023 at 2:38 AM the syncing on 1 of the 2 stopped working. Makes no sense. The main account is not syncing - yet the account which is setup UNDER the main account IS syncing. What is going on Comcast? This is not a Verizon or Samsun issue - CLEARLY!

Can someone from Comcast figure this out and fix the issue!!

1 year ago

user_n5a64d

4 Messages

The syncing that was not working from 2 email accounts I noted in my original post @user_n5a64d​  have been working for over 2 hrs now.  I did clear cache and cookies and removed and added my accounts back in.  I did not uninstall the samsung mail app.  Hopefully will continue to work

1 year ago

0

user_194470

Visitor

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3 Messages

1 year ago

I installed the xfinity email app from app store and can get emails on my S22 from there.  Not ideal solution but only answer right now.

3

0

RBinPerson

Regular Visitor

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11 Messages

@user_194470​ What "Xfinity Email App"? It was discontinued. There is no Xfinity Email App. (If there is, what's it called in Google Play Store?)

1 year ago

0

user_194470

Visitor

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3 Messages

Email for Xfinity in app store

1 year ago

0

ellemike

New Poster

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14 Messages

@RBinPerson​  It is Samsung Email. A red square with white envelope. 

1 year ago

0

Anon32435

Not applicable

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5 Messages

1 year ago

Same issue started 11/6/2023 with Samsung S23 with android mail app.

0

0

ellemike

New Poster

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14 Messages

1 year ago

As of yesterday I am having the same issues on my Samsung S23. I tried removing the Samsung Xfinity email app and reinstalling. I reset all the settings. After the reinstall the emails came through, then nothing after that. I repeated the uninstall, then installed again. Restarted my phone. All to no avail. Is it a Samsung or Xfinity problem? 

0

0

mrozewski01

Visitor

 • 

1 Message

1 year ago

Would have been nice if Comcast sent a text that there was an issue.  Have been fighting the same problem since 11/7/2023 1:59am

2

0

user_7f93hs

New Poster

 • 

23 Messages

They aren't going to address a problem that no one there knows about except their customer service, who will tell you to un install and reinstall the app which only temporarily fixes the issue.

1 year ago

0

XfinityFrank

Official Employee

 • 

1.3K Messages

Hello @mrozewski01 Sorry for the inconvenience! We are aware of the issue and working on it. As a work-around, you should still be able to access mail on our web portal here : https://connect.xfinity.com/appsuite

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

Jols523

Contributor

 • 

22 Messages

1 year ago

Same issue with my Sansung S10E phone..nothing is working...Xfinity should post something online if so many are having the same issues with Samsung phones and emails and at least acknowledge there is a problem.

1

0

user_7f93hs

New Poster

 • 

23 Messages

They aren't going to address a problem that no one there knows about except their customer service, who will tell you to un install and reinstall the app which only temporarily fixes the issue.

1 year ago

0

user_h9368t

1 Message

1 year ago

Same issue here.  Emails not coming in.

1

0

XfinityAngie

Official Employee

 • 

1.8K Messages

@user_h9368t, Thank you for reaching out to Xfinity Support. We are aware of the issue and are working on a resolution. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_7q4frv

14 Messages

1 year ago

Same issue still as yesterday.  It did sync once this morning (previous sync was about 12:45am on the 7th, now about 6:40 on the 8th.   Now it's not syncing again.    I have a Samsung S23.   On the Samsung email app I have an AOL, a Gmail, and a Comcast account.  Both the Aol and Gmail accounts are working fine.  Only the Comcast account is an issue.

Also, my Comcast email works fine on my PC.  I haven't made any changes to settings, login credentials, etc.

(edited)

1

0

RandyG53

16 Messages

Same w

ith my S22+...my Gmail works just fine on my phone and laptop...Lasy synced at 8:06 a.m. 11/8/23

1 year ago

0

Lensters

Visitor

 • 

2 Messages

1 year ago

Same issues with my s23.  The real question is, when will the issues be resolved?

3

0

Lensters

Visitor

 • 

2 Messages

Per Comcast:

Thanks for bringing this to our attention we really appreciate that you took out time to chat with us regarding your email concern , We are aware of the issue and our backend team is working on it to get it resolved , we will keep you posted via a text message and email once it is resolved . The estimated time for the issue to be resolved is not more that 2 - 3 hours .

1 year ago

0

user_e2oygw

7 Messages

It's been 4 hours since you posted this and there is still no fix.

1 year ago

0

XfinityAngie

Official Employee

 • 

1.8K Messages

@Lensters, We are aware of the issue and are working on a resolution as quickly as possible. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_0bnij8

1 Message

1 year ago

Same issues here for 2+ days! All Samsung devices.

1

XfinityAngie

Official Employee

 • 

1.8K Messages

@user_0bnij8, Thank you for reaching out to Xfinity Support. We are aware of the issue and are working on a resolution as quickly as possible. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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