Contributor
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30 Messages
Emails aren't sent or received - emails moved to outbox - open emails to see what's wrong
Since 2:07 am today, my Comcast emails aren't being sent or received on my android Galaxy S series. I tried to send a test message to my own email address. It gets moved to my outbox with the message: "Couldn't send." I select the email that didn't send and it says: "Couldn't authenticate...the password or authentication method may be incorrect. Check your outgoing server settings, then try again." I then selected: "Settings" and it brings up the "Server settings" screen. I don't know what the fields should be, but haven't changed anything to my phone or settings or done a phone update. I did a soft and hard restart (pushed the down volume and power button together until restarted), but still not working. I can send and receive emails if I go directly to Comcast's email site. Help.
corrupt69
Visitor
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3 Messages
1 year ago
if i delete the comcast email account from my samsung phone and re add account works fine for about 15 mins and reverts back to same error. i can keep doing that and works for a bit then doesnt. has to be a comcast error/problem.
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user_rq6x2y
5 Messages
1 year ago
Same issue since yesterday. Have removed and reinstalled both the Comcast account and email app on Galaxy 10 - works for one sync, then reverts back to same error message. Unable to verify account-check server settings. All settings are correct!
I believe at this point it must be a Comcast issue-they need to get it fixed this is extremely annoying.
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Lubec
Regular Visitor
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7 Messages
1 year ago
Having the same issue here, Nov. 8, 2023. Tried Xfinity chat help, but the "help" gave me a junk answer that I knew was not accurate. Anyone have any answers? [Edited: "Personal Information"]
(edited)
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user_8ixijt
2 Messages
1 year ago
Same issue as everyone else.
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user_9fgubk
8 Messages
1 year ago
Samsung support working on issue. Mine stopped working Tuesday morning and I've done all the remove/ re add like everyone.
Texting again w samsung supp6
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user_5cr927
2 Messages
1 year ago
Having same issue here since yesterday. Deleted and re-added the account, which worked for a few hours, but not syncing again.
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user_5cr927
2 Messages
1 year ago
Having same issue here since yesterday. Deleted and re-added the account, which worked for a few hours, but not syncing again.
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user_ny26u9
2 Messages
1 year ago
Whew, I thought is was just my phone. Same issues, have a Galaxy as well. Has a solution been posted yet?
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GinJeannie
Visitor
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10 Messages
1 year ago
I can try to help. So you have to power off your phone in "safe mode" then let it sit awhile. I ate breakfast then came back to it. Then restart it out of safe mode and go back to your email. At first it will look like it's gone but I just signed back in and they all reloaded
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user_ny26u9
2 Messages
1 year ago
Whew, thought it was just my phone. Sorry I'm one of many. Also a Galaxy phone, has a resolution been posted yet? Is this a Verizon, Samsung or Xfinity issue?
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mhoesch
Visitor
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2 Messages
1 year ago
I'm having the same issue as everyone else...since the wee hours of this morning
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XT5Mom
8 Messages
1 year ago
Same for me on my S20. My husbands S9+ has zero issues and my son's S10 has no issues. Looks like something to do with the "newer" phones! Getting ready to have all my Xfinity email forwarded to my Gmail account. This is frustrating. What I thought was an Xfinity issue, I'm starting to think it's a Samsung issue.
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user_6minh5
2 Messages
1 year ago
Having exactly the same problem on both my wife's and my phone.
I installed the Xfinity app and signed in and my emails synced.
Today it had quit syncing again. Logged in and it synced. Tried loading the xfinity app on my wife's but when I logged in it didn't sync. We are using outlook. Our Google email is syncing as is our desktop (on both emails)
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user_5sctk7
1 Message
1 year ago
Same problem with my Samsung A71 as of yesterday no emails.
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user_c0244c
Contributor
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25 Messages
1 year ago
An xfinity agent told me that they were aware of the problem and promised a fix within the hour. They did not make any technical statements that made me think that they had any particular information to add to this discussion. I worry a bit that they were just trying to placate a customer.
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