Emails are disappearing after clicking on them

Hello and Happy Thursday, user_ac9190! I hope you’re having a great week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs! Going forward, I'm truly sorry to hear about the email issues you're having with your emails disappearing once opened up on your end as this sounds very strange! We definitely want to work on having this all corrected for you. To confirm, are you using our web or mobile application when viewing your email? Also, are you using a third-party email client such as Outlook, etc.? Thanks again for both your time and patience today! 

What was discovered about this problem? I have been having it myself and now I am getting very tired of it.

Please what is the fix?

Oh, I am on Xfinity email.

I finally figured out what my issue was here. On the web version of email, I had apparently sorted by "Unread". Therefore, as soon as I clicked on an email, and it became read, it would disappear. After changing back the sort function to "Date", all of the missing emails reappeared. 

@user_ac9190 Yay! This is great news! I am glad you figured out what was happening. If anything else comes up in the future, please don't hesitate to reach out. The digital care team is here and happy to help!