email

Thanks for confirming! Since you're accessing your mailbox directly through the Xfinity website on your desktop, we can focus on what may be happening within the mailbox rather than troubleshooting a separate email app.

We understand these messages were previously there and have since disappeared, even though you've already checked your spam, trash, and search results.

One thing we'd like to check: Do you also have this email account connected to your phone, tablet, or another email program, even if you primarily use the Xfinity website?

We're asking because changes made through another connected device can sometimes sync across your mailbox, including messages being moved or deleted. This will help us narrow down what may have happened.

Thanks for clarifying! Even though you rarely use the email apps on your iPhone and tablet, they can still sync changes with your Xfinity mailbox. That doesn't necessarily mean either device caused the emails to disappear, but it's something worth checking.

When you have a chance, could you see whether any of the missing emails are still showing in the email app on either device?

This will help us narrow down whether the issue is related to synchronization between devices or if the messages are missing from the mailbox altogether. From there, we can determine the next steps without repeating what you've already tried.