email

Thanks for reaching out — that sounds frustrating, especially when everything worked fine before. If you're only receiving emails on your desktop and not your iPhone or iPad, there are a couple of things that might be causing this.

Sometimes, if email is set up as a POP account, it can pull messages to just one device (like your desktop), which would explain why they’re not showing up on your mobile devices. Another common issue is if the saved password or incoming/outgoing mail server settings on your iPhone or iPad are outdated or slightly off — even one small mismatch can trigger that "incorrect password" error.

Here’s what we recommend:

1. Double-check that your devices are using the correct email settings. You can find the latest ones here: Xfinity Email Settings.

2. Try deleting the email account from your iPhone/iPad and re-adding it using the updated settings.

3. Make sure your devices are using IMAP instead of POP so email stays synced across all devices.

If you're still getting the error, try signing in at connect.xfinity.com using a browser on your phone — that can help confirm if your password is working outside the app.

Let us know if you want help walking through the setup — we’re happy to guide you.