jhjh23's profile

Visitor

 • 

1 Message

Monday, June 30th, 2025 1:00 AM

Closed

Email won’t work with IPhone mail app

Last week we had to replace our modem which also resulted in a change in password to my Comcast email account. I have updated the password in my mail app settings, checked all the server information, cleared cache but it still doesn’t work. 

Oldest First
Selected Oldest First

Official Employee

 • 

2.7K Messages

1 year ago

Hello jhjh23 are you accessing Xfinity email using a third-party application such as Outlook? Are you able to log in directly to our Xfinity Email site and gain access? 

 

Visitor

 • 

1 Message

1 year ago

what was the resolution to this problem? my email is also not working on iphone mail app or on outlook. thank you.

Regular Visitor

 • 

13 Messages

Mine on Samsung devices not working either. 

Official Employee

 • 

2.3K Messages

Hi! @user_2fqs17 Thank you for reaching out on the Xfinity Community Forums. Please take a look at your settings by checking out Set up your Xfinity Email address with an email program andUpdate your Xfinity Email port settings

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick
forum icon

New to the Community?

Start Here