Regular Visitor
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2 Messages
Email whitelist?
I (like many other Comcast email customers) continue to suffer from Comcast's spam filtering.mail whitelisting. Legitimate emails from my own Gmail account get sent to Comcast'sspam folder. Only some, not all! Additionally, legitimate emails from Merrill Lynch get sent there.
There is no way to whitelist these senders. Marking them as "Not spam" has no effect. Obviously, having my Gmail address sometimes get filtered as spam and sometimes not makes no sense.
I have been forced to turn off spam filtering in Comcast's email as the only way to get around this.
When will Comcast come up with a way for their paying customers to whitelist senders, IP addresses, or domains without having to wait on the phone to have Comcast support personnel whitelist them on a case-by-case basis?
When will we get a Whitelist capability?
BruceW
Gold Problem Solver
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26.5K Messages
5 years ago
Please see https://forums.xfinity.com/t5/Email-Web-Browsing/Address-Book-Exemption/m-p/3368877#M220644
ETA: Please see https://forums.xfinity.com/conversations/email/how-to-prevent-email-from-going-to-the-spam-folder/602dafffc5375f08cd1ec7b9
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user_88a1dc
Visitor
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1 Message
4 years ago
I get a 404 error this like. Most mail systems can either white list items or blacklist others. Here you have to include all valid emails in the white list.
That is not practical. This email has been around for 10 years+. Is there a feature I am missing or this is just the way it is.
Thanks
Mark
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BruceW
Gold Problem Solver
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26.5K Messages
4 years ago
ETA: Please see https://forums.xfinity.com/conversations/email/how-to-prevent-email-from-going-to-the-spam-folder/602dafffc5375f08cd1ec7b9
Regrettably, the article linked above appears to have been removed. Working from (possibly flawed!) memory, it said that email addresses located in the Xfinity Connect webmail Address Book ( https://connect.xfinity.com/appsuite/#!!&app=io.ox/contacts ), if delivered at all, would be placed in the Inbox, not the Spam folder.
Note that:
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