rgtalk's profile

Regular Visitor

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2 Messages

Wed, Nov 11, 2020 2:00 PM

Email whitelist?

I (like many other Comcast email customers) continue to suffer from Comcast's spam filtering.mail whitelisting. Legitimate emails from my own Gmail account get sent to Comcast'sspam folder. Only some, not all! Additionally, legitimate emails from Merrill Lynch get sent there.

 

There is no way to whitelist these senders. Marking them as "Not spam" has no effect. Obviously, having my Gmail address sometimes get filtered as spam and sometimes not makes no sense.

 

I have been forced to turn off spam filtering in Comcast's email as the only way to get around this.

 

When will Comcast come up with a  way for their paying customers to whitelist senders, IP addresses, or domains without having to wait on the phone to have Comcast support personnel whitelist them on a case-by-case basis?

 

When will we get a Whitelist capability?

Responses

BruceW

Gold Problem Solver

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22.4K Messages

7 m ago


@rgtalk wrote: ... When will we get a Whitelist capability?

Please see https://forums.xfinity.com/t5/Email-Web-Browsing/Address-Book-Exemption/m-p/3368877#M220644

(edited)

Visitor

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1 Message

3 m ago

I get a 404 error this like.  Most mail systems can either white list items or blacklist others. Here you have to include all valid emails in the white list.

That is not practical. This email has been around for 10 years+. Is there a feature I am missing or this is just the way it is.

Thanks
Mark

BruceW

Gold Problem Solver

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22.4K Messages

3 m ago

I get a 404 error ...

Regrettably, the article linked above appears to have been removed. Working from (possibly flawed!) memory, it said that email addresses located in the Xfinity Connect webmail Address Book ( https://connect.xfinity.com/appsuite/#!!&app=io.ox/contacts ), if delivered at all, would be placed in the Inbox, not the Spam folder.

Note that:

  • There are a number of reasons that an email might not be delivered, whether the sender is in your webmail address book or not.
  • The webmail address book contains two folders, "Address Book" and "Collected addresses". Only email addresses in "Address Book" will bypass the Spam filter.

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