Visitor
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6 Messages
Email upgrade
Why do I keep getting emails telling me to upgrade my email to Yahoo email and none of the links I follow Work. Then when I login and ask Xfinity assistant It says that my email is not ready to upgrade? What is going on?
XfinityDemitrius
Official Employee
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2.8K Messages
20 days ago
Hey @user_a6c0ca, Thank you for visiting our Xfinity Forums Community support page. We appreciate you showing interest in the Xfinity Email transition to Yahoo Mail. Can you please visit https://www.xfinity.com/email and select the 'Sign In' button to see if that allows the transition to take place?
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EG
Expert
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119.3K Messages
19 days ago
Concern moved here to the E-mail help section.
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BruceW
Gold Problem Solver
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27.5K Messages
12 days ago
Those messages may be from a scammer.
If possible, check email that claims to be from Comcast/Xfinity with their Connect webmail (https://connect.xfinity.com/) and look for the XFINITY Verified Email logo. See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site, and only for email sent to a Comcast.net address.
To report a scam email follow the instructions under the "How do I report phishing email sent to or from a Comcast.net email account?" heading on https://spa.xfinity.com/help/email-abuse?faq=spam-email.
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ogara
Visitor
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1 Message
4 hours ago
I, too, am frustrated with to situation! Every time I log in to my emails it takes forever because I’m getting messages stressing the need to upgrade. When I try to follow the instructions I always end up with a negative message, telling me to “Contact us”…..which doesn’t work……or that I don’t have an account…..or “Sorry, something went wrong….”
I’m paying far too much to have to sink so much time and energy into keeping this email account!!
[Edited: "Personal Information"]
(edited)
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