Email transition

Received this today. I believe it is not legit.

MyXfinityEmail®

Dear User,

This is an important reminder for you..

We will be discontinuing the old version of your email account on April 15th, 2026 . To avoid losing access to your email, please upgrade to the latest version as soon as possible.

[Edited: "Possible malicious link"]

and ensure uninterrupted service.

Please do not reply to this message. This email address is not monitored, and responses will not be received.

can someone verify? Thanks.

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Accepted Solution

XfinityDemitrius

Official Employee

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2.6K Messages

8 hours ago

Hey @JR63, Thank you for visiting our official Xfinity Forums Community support page. The email definitely does not look like it is from us. If you still have access to your Xfinity Email, we recommend visiting our 'What does the Xfinity logo next to an email message mean?' support page to easily help and identify official Xfinity email communications from us. We also recommend visiting our 'What is phishing?' support page and practice good email practices.

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JR63

New Poster

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25 Messages

Thanks. There was no logo and I figured if it was legit I would have more time to act.

8 hours ago

0

XfinityDemitrius

Official Employee

•

2.6K Messages

We appreciate you taking the time to reach out. Thanks for being a valued member of our Xfinity Community and hope you have a great rest of your week @JR63.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

8 hours ago

0

Email

JR63

Email transition

XfinityDemitrius

JR63

XfinityDemitrius

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