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user_pkqp3d
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Tuesday, March 24th, 2026 10:24 PM

Email transfer to yahoo not working

Getting error message when trying to transition email. Used assistant and called trying to get help. How do I find a human that can help?  Not impressed with customer service related to this. 

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15 days ago

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XfinityAbby

Official Employee

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796 Messages

24 days ago

Hello @user_pkqp3d did you already get the invitation to migrate your email over to yahoo? Here is a link that may also help as well. Migration to Yahoo

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user_pkqp3d

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@XfinityAbby​  yes. I have all that. It is not working. No way to contact anyone to assist. 

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17 days ago

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user_pkqp3d

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@XfinityAbby​ yes. I have all that. It doesn’t work. There is no information about what to do then and the automated responses don’t address it 

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17 days ago

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XfinityJeniece

Official Employee

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3.9K Messages

Thank you so much for confirming, @user_pkqp3d. As Again mentioned, what error are you getting when setting this up?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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15 days ago

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Again

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17 days ago

@user_pkqp3d 

Getting error message when trying to transition email. Used assistant and called trying to get help. How do I find a human that can help?  Not impressed with customer service related to this. 

What is the error message you're getting?

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