Skip to main content

  • Home

  • Getting Started

    • Offers

shminnetonka's profile
shminnetonka
Conversation Starter
1st Accepted Solution
1st Reply

Contributor

 • 

24 Messages

Sunday, July 17th, 2022 4:08 PM

Closed

Email TO field doesn't populate from address book

When I start an email, the email address no longer auto-populates from the address book when I enter part of the name or part of the email address.  I have cleared cache, done cleanup, etc., and it still isn't working.  I'm using a PC with Chrome.

Question

 • 

Updated 

2 years ago

3K

45

Was this helpful?

user_18e964

Visitor

 • 

1 Message

2 years ago

Same problem here and I'm in the Denver metro area not the west coast. Problem happens using Firefox and Edge...

3

0

jewelrylady91

Contributor

 • 

15 Messages

@user_18e964​  I am also in the Denver area (Littleton) been doing this for me in Google Chrome on my computer.  its so frustrating

2 years ago

0

user_58971c

Visitor

 • 

2 Messages

I'm in Chrome, too. Sometimes, this happens for like a day, but I've never had it last a whole week. It sounds like we just need to wait for it to be fixed. Oddly it works on my phone, just not on my PC.

(edited)

2 years ago

0

CCChristopher

Problem Solver

 • 

577 Messages

@jewelrylady91 Thank you for reaching out over our Xfinity Community Forum to let us know you are also experiencing this frustrating issue when composing emails. We have engineers working on the issue, and we're expecting to have a fix in place within the next few days. Thank you for your patience while we get this issue resolved!

I no longer work for Comcast. 

2 years ago

0

carmenjporter

Visitor

 • 

1 Message

2 years ago

Autofill not working for me on any platform or device- edge, fox, chrome, phone PC.  Makes it impossible to work!

1

CCJosh

New Problem Solver

 • 

452 Messages

We apprecaite the details, @carmenjporter. Just wanted to check in to see if you're still having this issue with your email autofilling in the addresses or if it has been resolved. Thank you again for your time! 

I no longer work for Comcast.

2 years ago

0

user_MikeG

Contributor

 • 

71 Messages

2 years ago

Hello @shminnetonka, I appreciate you reaching out to us regarding the autofill feature with Xfinity email. We have engineers working on the issue, and we're expecting to have a fix in place within the next few days. Thank you for your patience while we get this issue resolved. 

0

0

user_e6ff92

Visitor

 • 

3 Messages

2 years ago

I'm thinking of switching to Outlook.  This is crazy.

0

0

user_ad5fce

Visitor

 • 

6 Messages

2 years ago

Mine has not been working since the weekend.  No autofill or even Address Book response in "To" field.   Extremely frustrating.   Comcast email is basically nonfunctional if one is obligated to look up email addresses and then type them in.    

0

0

user_3a1900

Visitor

 • 

1 Message

2 years ago

Same problem here in Minnesota.  Please fix ASAP - very aggravating.

1

0

CCAlisha

Problem Solver

 • 

571 Messages

Hello! @user_3a1900 I am very sorry for the aggravation. I do see our engineers have now resolved the issue. Is the issue now resolved on your end? 

I no longer work for Comcast.

2 years ago

0

Again

Expert

 • 

31K Messages

2 years ago

In the To: field click on the icon on the right which will pop up your address book where you can choose your contacts. Not the best but for now a convenient work around.

1

marbaby58

Visitor

 • 

7 Messages

@Again​ Unfortunately on my cell phone there is no icon on the To line. I looked for it earlier, this is totally unacceptable.

2 years ago

0

winstonfb

Frequent Visitor

 • 

7 Messages

2 years ago

I am having the same problem, but only with one address, which also happens to be a @comcast.net address.

0

0

user_ad5fce

Visitor

 • 

6 Messages

2 years ago

Many, if not most, email addresses are not in the "Address Book," so one totally relies on the autofill.

0

0

user_e6ff92

Visitor

 • 

3 Messages

2 years ago

Another thing that isn't happening anymore is when you go to the Comcast home page, I used to see how many new emails I had. before I clicked on the email icon.  Now, no indication.

0

0

user_ad5fce

Visitor

 • 

6 Messages

2 years ago

Hello Comcast, 

When will this problem be fixed?

0

0

user_91fdef

Visitor

 • 

1 Message

2 years ago

I am having the same problem. Forwarded emails aren't automatically pulling from my address book by typing the beginning letter of the person I am sending to. 

0

0

user_ad5fce

Visitor

 • 

6 Messages

2 years ago

Re fix:  Comcast tech support/customer service told me today that it could be days, weeks or months.

1

0

marbaby58

Visitor

 • 

7 Messages

@user_ad5fce​ Oh swell such wonderful customer service....NOT. They charge so much money for their services and then we don't get what we are paying for. Disgusting.

2 years ago

0

marbaby58

Visitor

 • 

7 Messages

2 years ago

This issue started for me this morning....I am on the West Coast did an online Chat at 11:00 this morning. I was told it would be fixed in 30 minutes....ah no, now 6:30 PM. I can't send/forward email on my laptop, IPad, or android phone. This is unacceptable we are paying for services we are not getting.

5

0

shminnetonka

Contributor

 • 

24 Messages

@marbaby58​ This is not an isolated problem, and it won't be fixed for one customer.  Sorry, marbaby58.  If they don't get it fixed quickly, they will likely lose a LOT of customers.  There are likely MANY customers trying to figure this out on their own, as I tried to do, and not seeing these posts.

2 years ago

0

marbaby58

Visitor

 • 

7 Messages

@shminnetonka​ I totally agree....the only reason I keep Comcast is because I need to fast Internet speed for work. Once I retire, I think I am going to dump this outfit. They seem to cause some major outage at least once per year. I have been trying to figure this out all day. I accidentally came across this forum.

2 years ago

0

user_e6ff92

Visitor

 • 

3 Messages

I tried to download Outlook, which is what my computer guy says to use, and it won't let you make an account with a comcast email address.  Thanks, Comcast!  If we can't get what we are paying for, we should at least be able to use alternative email services

2 years ago

0

Again

Expert

 • 

31K Messages

@user_e6ff92​ 

What is the problem with Outlook?  Was it the download, installation, or what?  Were you able to set it up?  If so, did you go into Email Settings --->Security ---> Third Party Access Security and put a check mark in the box.

And, FWIW, you can use any free email client you want.  I use Thunderbird.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

0

shminnetonka

Contributor

 • 

24 Messages

@user_e6ff92​ You could also use GMail on your Xfinity/Comcast modem access.  You just have to log into Google.com.  You would have to set up a free Gmail email address.  I don't know how you would transfer all your contacts or history from Comcast, if it is possible.

2 years ago

0

user_f38aad

Visitor

 • 

2 Messages

2 years ago

The exact same thing happened to me.  I was searching for an answer and saw your post.  Anniying, isn’t it!

0

0

forum icon

New to the Community?

Start Here