email support

I'm so frustrated right now.

I need assistance with email filters. I cannot reach any one and the Xfinity Assistant will not offer me options that fit my situation.

How do I connect with a human?

Responses

XfinitySheila

Official Employee

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1.1K Messages

3 months ago

user_wnji4y Hey there! I am happy to lend a hand. Can you tell me a little more about what you need assistance with?

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user_wnji4y

6 Messages

I have filters set up with my email. Some of them weren't working so I reached out. The person that I chatted with said they would have to have a tech set the filters. Spam is still coming through.

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3 months ago

0

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user_wnji4y

6 Messages

Oh, and sorry to be so rude/abrupt. Hello Sheila, I hope you're having a good shift so far!

I have set both 'Sender' and 'Subject' filters.

What am I doing incorrectly?

(edited)

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3 months ago

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user_wnji4y

6 Messages

I just received an email that my post had 'received replies' ... yes, SEVEN DAYS AGO! FROM ME!

Is there anyone at Xfinity that can assist me?!? In a timely manner?

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2 months ago

0

Our team is here to help, user_wnji4y. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 months ago

0

BruceW

Gold Problem Solver

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26.3K Messages

2 months ago

I'm not Xfinity but I know a little about filters. If you don't mind sharing your filters with a fellow customer, you're welcome to DM me and I'll try to help.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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user_wnji4y

6 Messages

2 months ago

Hi, Bruce, I would be more than willing to share my filters with a fellow customer! I hate to be a total idiot but how do I DM you; if I click on your information it takes me to your profile but I don't see an option to DM there either.

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user_wnji4y

6 Messages

2 months ago

I found it sir, I'm DMing you now. Thank you!

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XfinityArmand

Official Employee

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2.1K Messages

No worries! We are here ready for your DM whenever you are @user_wnji4y.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 months ago

0

Email

user_wnji4y

email support

XfinitySheila

user_wnji4y

user_wnji4y

user_wnji4y

XfinityThomasA

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

user_wnji4y

user_wnji4y

XfinityArmand

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