email server not connecting

Hello, I have been unable to access my email account for several hours and am getting a message that says the email server may be down and to keep trying. Could I please get advice on how to correct this? Thank you.

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user_sye82y

Visitor

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2 Messages

4 days ago

No, thankfully it only lasted for 1/2 a day and now everything is working normally again. Not sure what the issue was . . .

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XfinityEva

Official Employee

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2.1K Messages

4 days ago

Hey @user_sye82y are you still experiencing this at this time?

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user_sye82y

Visitor

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2 Messages

No, thankfully it only lasted for 1/2 a day and now everything is working normally again. Not sure what the issue was . . .

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4 days ago

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XfinityJustinM

Official Employee

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349 Messages

@user_sye82y, thank you for circling back to let us know that things are back to status quo! Sounds like the servers were just having a few hiccups that day, but I'm glad to hear that all has returned to normal! If you ever find yourself asking any questions of nuance, keep in mind that our customer security assurance (CSA) team has a frequently asked questions page located at https://spa.xfinity.com/help.

Happy mailing! ⚡

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4 days ago

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user_sye82y

email server not connecting

user_sye82y

XfinityEva

user_sye82y

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