Email sent to multiple recipients not being received

@XfinityAlisha​ I resent the same email with attachment to the same (5) recipients using my xfinity email portal.

This time, only (1) of the (5) received it. There were no errors reported.

Chuck

Thanks for giving that a try and for keeping us updated! We would like to run some test on this, but will need to gather some of your account infomration. To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Please let me know if you have any questions or run into any problems. 

@indyrcpilot​ We had discovered an issue a few weeks ago where this could happen in some rare corner cases.  We deployed a fix earlier this week.  I do apologize as that was not the intended experience.