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user_cpkqbh
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Thursday, January 9th, 2025 11:23 PM

Email Send from Apple Mail Not working

Email Send/Receive works fine from the Xfinity website.

Using Apple Mail, send mail is broken.  Everything was working fine several days ago.  

Send appears successful but never gets to recipient.  No error messages.

Receive mail on Apple Mail works fine

Connection to SMTP/IMAP is fine.  ID/Passwords are good.

Internet works fine

What is wrong with smtp.comcast.net that it will not complete the send?

Question

 • 

Updated 

3 months ago

163

2

XfinityJeniece

Official Employee

 • 

3K Messages

3 months ago

 

user_cpkqbh Thanks for reaching out through Xfinity Forums regarding your email services. I know how important it is to have a working email. I use my Apple Mail a lot as well. Have you checked the email setting to ensure that everything is set up correct, https://www.xfinity.com/support/articles/third-party-email-access?

 

1

0

user_cpkqbh

3 Messages

3 months ago

Update:

Access to third-party email programs is checked.

Apple Mail Send/Receive for my account has been working for years.

Xfinity Connect Mail works via website.  Send and Receive.

Apple mail sent to my wife's account @Comcast.net works.

Apple mail sent to other domains does not work.  ...but sending to other domains works when using Xfinity website email.

Again, this has stopped working about 1.5 weeks ago.

So, something has changed with smtp.comcast.net as it appears to be "filtering" our sends...

2

XfinityJeniece

Official Employee

 • 

3K Messages

Thanks for those details and updates! I would like to take a look at this issue more on our end. Can you please send us a Direct Message with your full name and address, so we can get more information?

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

user_cpkqbh

3 Messages

Sent information to direct messaging.

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3 months ago

0

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