Contributor
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36 Messages
Email search only goes back a short period of time
I used to be able to search my entire inbox (which is a feature I really need). At some point that became limited to a much shorter period of time.
I use the webpage, not an app.
I searched this forum, and a Comcast employee solved this problem for another customer and said: "This issue has been resolved. Fix required engineering involvement to re-index the mailbox. This thread will be closed now." In this thread: https://forums.xfinity.com/conversations/email/email-searches-giving-limited-results/602daef6c5375f08cdfc2e6f
Is there some way I could have the same thing done for me (if that is my same issue)?
Thank you!
circumstances
Contributor
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36 Messages
5 years ago
Nobody with Comcast on the past two days?
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ptlawrence
Visitor
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2 Messages
5 years ago
This is not an isolated problem. I have a bad habit of not deleting emails as I go. So when I want to clean up my Inbox my process is:
1) Sort on the From Column
2) For large groups of emails from the same sender, I isolate the emails by doing a Search on the sender
3) I then "Select All" messages and delete
I am now looking at hundreds of emails grouped together by the same sender and when I put the sender in the search field I either get no hits or just a few of the newest.
Anyone on here that can help. I read somewhere else about an index needed to be regenerated/formatted??? Point me in the right direction please.
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Latoque
Expert
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29.9K Messages
5 years ago
Can you clarify-----when you delete them do they not go to the Trash folder? Or are you seeing them someplace else?
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ptlawrence
Visitor
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2 Messages
5 years ago
I am only able to delete as a group those that show after the search. Those do go to the trash bin. The rest I have to delete individually as I am not able to do a “select all” with them as they do not show up in my search.
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