Regular Visitor
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2 Messages
Email searches giving limited results
Hi xfinity team! Assistance please. When I do an email search, I am only getting limited results back and nothing prior to 07/2018. Can you provide some guidance please?
Regular Visitor
•
2 Messages
Hi xfinity team! Assistance please. When I do an email search, I am only getting limited results back and nothing prior to 07/2018. Can you provide some guidance please?
Responses
Accepted Solution
ComcastCSAEmail
Official Employee
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580 Messages
1 y ago
This issue has been resolved. Fix required engineering involvement to re-index the mailbox. This thread will be closed now.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Latoque
Expert
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28.8K Messages
1 y ago
Exactly how are you searching?
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m2ndshort
Regular Visitor
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2 Messages
1 y ago
Via the search box on the top left of the email screen. I select the different folders by name or by all folders and get the same results. I use keywords or email addresses. Previous searches, before this week, always turned up all requested emails.
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