m2ndshort's profile

Regular Visitor

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6 Messages

Thursday, April 30th, 2020 11:00 AM

Closed

Email searches giving limited results

Hi xfinity team! Assistance please. When I do an email search, I am only getting limited results back and nothing prior to 07/2018. Can you provide some guidance please?

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Accepted Solution

Official Employee

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1K Messages

5 years ago

This issue has been resolved. Fix required engineering involvement to re-index the mailbox. This thread will be closed now.

Expert

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29.7K Messages

5 years ago

Exactly how are you searching?

Regular Visitor

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6 Messages

5 years ago

Via the search box on the top left of the email screen. I select the different folders by name or by all folders and get the same results. I use keywords or email addresses. Previous searches, before this week, always turned up all requested emails.

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