m2ndshort's profile

Regular Visitor

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2 Messages

Thu, Apr 30, 2020 11:00 AM

Email searches giving limited results

Hi xfinity team! Assistance please. When I do an email search, I am only getting limited results back and nothing prior to 07/2018. Can you provide some guidance please?

Responses

Accepted Solution

ComcastCSAEmail

Official Employee

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580 Messages

1 y ago

This issue has been resolved. Fix required engineering involvement to re-index the mailbox. This thread will be closed now.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Latoque

Expert

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28.8K Messages

1 y ago

Exactly how are you searching?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

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2 Messages

1 y ago

Via the search box on the top left of the email screen. I select the different folders by name or by all folders and get the same results. I use keywords or email addresses. Previous searches, before this week, always turned up all requested emails.

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