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13Trades
1st Topic

Visitor

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4 Messages

Thursday, February 1st, 2024 1:24 AM

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Email Search Function is DOWN!!!!!

The search function in the xfinity email app is not working again. It stopped working a few weeks ago and is till down. Will this be corrected soon?

Question

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Updated 

8 months ago

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XfinityGabby

Official Employee

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1.5K Messages

10 months ago

Hello, @13Trades. We appreciate you reaching our team on Forums regarding the email concerns. I certainly understand how convenient and important that feature is to have. Are you experiencing the issue on multiple devices/browsers?

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13Trades

Visitor

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4 Messages

Yes, all devices and browsers.  I have been deleting thousands of emails, but it is still not working. Also, how can I control which email comcast addresses come to my inbox? They all seem to come to my inbox.

10 months ago

0

XfinityBrianH

Official Employee

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948 Messages

@13Trades Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

kyaken

New Poster

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4 Messages

9 months ago

My email search function is not working.  I do not see a fix to address this in any responses.  Please assist.

5

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XfinityArmand

Official Employee

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1.9K Messages

Hi there @kyaken!  Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum.  We are so glad to hear from you and happy to help in any way that we can.  No worries!  You have reached out to the right team, and we are going to get things squared away.  Please feel free to shoot us a private message and we can get started.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

kyaken

New Poster

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4 Messages

Issue has not been addressed

8 months ago

0

kyaken

New Poster

 • 

4 Messages

Issue has not been addressed

8 months ago

0

XfinityChristy

Official Employee

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1.6K Messages

@kyaken Hello and thank you for reaching out via our Xfinity Community Forum. I would be happy to troubleshoot this search issue when reviewing your emails. Can you use the search function when logged into your account at Xfinty.com? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

13Trades

Visitor

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4 Messages

@kyaken​

The Xfinity email system is resource-starved. Searches on large inboxes just time out and fail. I had to delete half of my emails to get it working.

8 months ago

0

lisamspeaks

New Poster

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3 Messages

8 months ago

I am having the same issue, where the search function is not working properly on all devices. Only very new and very old emails are displaying - all in the middle do not appear in my search results.

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13Trades

Visitor

 • 

4 Messages

The Xfinity email system is resource-starved. Searches on large inboxes just time out and fail. I had to delete half of my emails to get it working.

8 months ago

0

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