Visitor
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3 Messages
Email Recovery
Hi. My laptop croaked a week ago. I hadn't done a backup for a few weeks. Emails from 11/19/2020 to 04/19/2021 did not populate into my account when setting up new laptop. Same for several of my folders. Would Comcast be able to recover those for me? Thank you.
CCAbbie
Problem Solver
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1.4K Messages
4 years ago
@tsched Hello and thank you for taking the time to reach out to us. I am sorry to hear about your old laptop and for your missing emails. I'd like to look into this further for you and see what I can do to help. Can you please reach out through private message (by clicking on the chat icon on the top right of the page) with your first and last name, name on the account if different, and service address?
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BruceW
Gold Problem Solver
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26.5K Messages
4 years ago
To send a "Peer to peer" / "Private chat message" message to Xfinity Support:
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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Again
Expert
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31.9K Messages
4 years ago
@ComcastAbbie
FWIW, this message should have been moved to Email before answering. This Forum is for the disabled that have accessibility issues, hence the wheelchair icon.
@ComcastJessie
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