Email Recovery

@tsched Hello and thank you for taking the time to reach out to us. I am sorry to hear about your old laptop and for your missing emails. I'd like to look into this further for you and see what I can do to help. Can you please reach out through private message (by clicking on the chat icon on the top right of the page) with your first and last name, name on the account if different, and service address?

But when composing a message, I must put something in the "To" field.

To send a "Peer to peer" / "Private chat message" message to Xfinity Support:

• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
•  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
•  - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

@ComcastAbbie 

FWIW, this message should have been moved to Email before answering.  This Forum is for the disabled that have accessibility issues, hence the wheelchair icon.

@ComcastJessie