Email Quota reached - despite deleting GBs of data

Hey user_edf725, thanks for reaching out to Xfinity Support on our forums. When you are logged in online, do you see in the folder section a recovery tab? Sometimes that can be where all the duplicates are stored. Also, have you tried filtering by size so you can delete the biggest ones?

Thank you for writing.  Yes we have spent several days deleting large files.  It almost seems that new ones or even duplicates of old ones appear.  Also do not see a "revovery tab"

More interesting is that we found another folder with "sent" items from years back.  We are deleting megabytes there too and still getting the Quota warning

again it almost seems that if we delete....it prompts the warning and when we check the "gear" on the web mail site it seems stuck at 96%

At first we thought the newly found "sent" folder was actually populating with deleted items but these all appear to be old.  Hoping that more "deleting" in the newly found folder helps us with our issue.