Visitor
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2 Messages
Email question [Edited]
Xfinity is requesting my cooperation saying that I will lose all the information on my email if I don't update what should I do
[Title Edited: "Personal Information"]
Visitor
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2 Messages
Xfinity is requesting my cooperation saying that I will lose all the information on my email if I don't update what should I do
[Title Edited: "Personal Information"]
user_2lzm8f
Visitor
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2 Messages
20 hours ago
Can someone help please The notice I received seemed suspicious
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BruceW
Gold Problem Solver
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27.5K Messages
6 hours ago
Can't say for sure without knowing more, but "Update" emails that have any sort of "do this or lose your access" demand are almost always scams.
Do not click!
If possible, check email that claims to be from Comcast/Xfinity with their Connect webmail site https://connect.xfinity.com/ and look for the XFINITY Verified Email logo. See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site, and only for email sent to a Comcast.net address.
To report a scam email follow the instructions under the "How do I report a spam email sent to my Comcast.net email account?" heading on https://spa.xfinity.com/help/email-abuse?faq=spam-email.
If you are wondering about "conversion to Yahoo" messages, legitimate ones look like the example in https://forums.xfinity.com/conversations/email/68e5cc7e19d01b57e46b0864?commentId=68e64c7119d01b57e46df868 and appear when you log in to https://connect.xfinity.com/. Also see https://www.xfinity.com/support/articles/yahoo-email-migration-overview and https://help.yahoo.com/kb/new-yahoo-mail/SLN36803.html.
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