cleemark's profile

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4 Messages

Saturday, August 14th, 2021 4:28 PM

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e-mail problems

Yesterday, the toolbar moved to the bottom of my e-mail "Compose" window.   How do I restore it to the default view?

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Expert

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31.1K Messages

3 years ago

@cleemark It looks as though Xfinity made a change or two, not necessarily a welcome one, though.  Unfortunately there isn't anything you can do to correct it other than u se a third part email client.

@MikenGina So you aren't seeing the icon to the right of the link icon?  Are you still seeing the Spell check icon?  If you don't see it between those two try clicking on the two arrows to the left of the X in the upper right corner of the Compose window.

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11 Messages

@Again Thank you.  My icons have appeared again.  Still at the bottom of the page but oh well. I've been using webmail because other client have all crashed at some point.

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2.2K Messages

@MikenGina @cleemark  What browsers are you using?  Have you tried using others? In my webmail Settings for Compose, choosing Plain Text removes the toolbar, but it comes back normally at the top when HTML or HTML and Plain Text is selected.

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4 Messages

@Again

Thanks for the quick follow-up.  I'm not happy with the changes, but I'll learn to live with them.

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11 Messages

I'm using Firefox.  I do not care for Edge. Mail seems to be working fine now although the toolbar is still at the bottom of the page.  Thank you.

Regular Visitor

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7 Messages

Same thing with me.  I do not like it at the bottom.  How do we fix it???

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11 Messages

3 years ago

Mine too and "Insert Image" also vanished.  Hoping someone has a fix!

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26.2K Messages

3 years ago

@cleemark wrote: "... the toolbar moved to the bottom of my e-mail "Compose" window ..."

@MikenGina wrote: "... Still at the bottom of the page ..."

What webmail version do you have (from [Settings icon] / About / Version)? Mine is v7.10.3-0-78, I'm using Firefox, and the Compose window still looks like the images in https://forums.xfinity.com/conversations/email/appsuite-webmail-v710013/602dad37c5375f08cdbe3752?commentId=602dadaec5375f08cdcf77c1 with the toolbar at the top.

(edited)

Gold Problem Solver

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26.2K Messages

3 years ago

Now on v7.10.3-0-98 with Firefox, and the Compose HTML toolbar (with "Insert Image" icon) is still at the top.

Visitor

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1 Message

3 years ago

I'm having the same issue.  When I'm in the compose screen, the toolbar with the attachment, bold, underline, etc. is now on the bottom, where it used to be at the top.  Is there any way to move it back to the top?  I contacted Xfinity and they said they haven't made any changes and it should still be at the top.  They said it could be the browser I'm using.  I'm using Chrome.  Any suggestions?

Expert

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29.6K Messages

@user_dd8b36

What browser and version are you using? What version of  Comcast webmail do you have?  I am on a Windows 10 laptop, and I have tried with Chrome, Vivaldi, Edge and Firefox, and in all of them the toolbar on the Compose page is above the text box.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Visitor

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3 Messages

I've been having the same issue - intermittently - for the past few months, while running Xfinity email under Win10 and Chrome. I haven't been able to figure out what triggers Toolbar moving to the bottom, nor have I found any way to pin it to the top.

Interestingly, I'm experiencing the issue right now using Chrome. Leaving that session of Xfinity open, I opened Microsoft Edge and then Xfinity - and the toolbar is at the top, where it belongs. Maybe it's a compatibility issue between Xfinity and Chrome?

Official Employee

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3.9K Messages

Hello JJ48, thanks for visiting our Forums page and letting us know you're also running into this toolbar location concern.

What browser version are you using and is Chrome up to date on your laptop/desktop? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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2 Messages

i am having the same problem ,opened Xfinity email , hit compose and the tool bar is now at the bottom of the page . It is a problem for me 

Official Employee

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135 Messages

3 years ago

All there is an updated version of webmail being rolled out with some minor changes.  When you log in there is a "what's new in this version" popup that summarizes all the changes.  Because I know sometimes we just want to get to our email and need to dismiss these quickly due to time constraints I am posting the message below. 

Expert

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29.6K Messages

@XfinityGabrielS

Just to point out------clicking on "View" on the Inbox page shows nothing about teasers/Preview in the context menu.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Official Employee

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135 Messages

Good catch, there was a last-minute change that prevented that feature from going.  It may come as a fast follow depending on the outcome of our research.  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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26.2K Messages

3 years ago

@XfinityGabrielS wrote: "... there is an updated version of webmail ..."

Thank you for posting this since, AFAICT, there's no way to recall this notice after closing the message. Seeing this for the first time today, v7.10.5-0-33 on Firefox.

Text version of the image above:

================================================================

What's new in this version           [ v7.10.5-0-33 ]

Composing a new email has been updated to give you more space for 
writing a message: The toolbar has been moved to the bottom of the new 
messages. You can now hide and unhide the toolbar by clicking the A icon 
next to the send button. You will also find the attachment icon in the same 
location. Rarely used features such as priority, signature, etc. are now under 
the menu at the bottom of your new message.

Messages are now automatically saved in your drafts tolder: A message will

be displayed letting you know the last time the draft was auto saved. You can

also choose to manually save using the save draft and close” option under

the menu at the bottom of the compose window.

Preview your messages without opening them: Text teasers in your email 
lists can be enabled and disabled under the view menu.

================================================================

(edited)

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