mattotn's profile

Visitor

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2 Messages

Sun, May 1, 2022 6:21 PM

Email Permanently Marked as Phishing by Comcast & Going to SPAM, Even with rules, address book, and NOT SPAM enacted.

My Regions bank 2-step authentication code 100% of the time goes to the spam folder, and therefore will not sync to my Outlook. I have done all the tricks: set rules, marked "not spam", and put the address in my address book. Nothing helps.


When I look at the source code for the email, I see this:

X-Xfinity-VMeta: sc=290.00;st=phishing

When I look at the source for other emails that are not sent to the spam folder, it says "legit" or "Promotional" instead of "phishing". 

So how do I get Comcast to understand that this email should go to my inbox? It seems that there is a prefilter done on it before it even hits my email.

Accepted Solution

Official Employee

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877 Messages

2 m ago

Good morning,

A change was recently made to the filter, please let me know if you've seen it alleviate the issue. If you continue to see these emails delivered to spam please feel free to message me directly. 

Visitor

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2 Messages

Thanks - whatever you did worked just now. 

XfinityJorge

Official Employee

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359 Messages

Thanks for the update @mattotn and for your time. We are happy to hear that it is working now. If you ever need anything you can always count on us. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
Again

Expert

 • 

27.5K Messages

2 m ago

@mattotn 

Comcast scans all incoming mail.  Setting up a filter isn't going to help.  Mark the email from Regions as not spam; it may take a while for Comcast to get it fixed, but that's the way you need to proceed.

Does Outlook not show you the Spam folder and what is in it?

New Poster

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2 Messages

21 d ago

same issues for me. I need a solution

Official Employee

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93 Messages

@Jennifer20 thank you for posting on our great Xfinity Forums our community is a great place to receive help with issues with services. I know it would be frustrating having certain emails being marked as spam when they aren't spam may I get as much information as possible from you without you providing personal information? Are you receiving any error messages, isit happening with just one source or multiple sources of emails? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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