Visitor
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2 Messages
Email Permanently Marked as Phishing by Comcast & Going to SPAM, Even with rules, address book, and NOT SPAM enacted.
My Regions bank 2-step authentication code 100% of the time goes to the spam folder, and therefore will not sync to my Outlook. I have done all the tricks: set rules, marked "not spam", and put the address in my address book. Nothing helps.
When I look at the source code for the email, I see this:
X-Xfinity-VMeta: sc=290.00;st=phishing
When I look at the source for other emails that are not sent to the spam folder, it says "legit" or "Promotional" instead of "phishing".
So how do I get Comcast to understand that this email should go to my inbox? It seems that there is a prefilter done on it before it even hits my email.
Accepted Solution
XfinityCSAEmail
Official Employee
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877 Messages
2 m ago
Good morning,
A change was recently made to the filter, please let me know if you've seen it alleviate the issue. If you continue to see these emails delivered to spam please feel free to message me directly.
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Again
Expert
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27.5K Messages
2 m ago
@mattotn
Comcast scans all incoming mail. Setting up a filter isn't going to help. Mark the email from Regions as not spam; it may take a while for Comcast to get it fixed, but that's the way you need to proceed.
Does Outlook not show you the Spam folder and what is in it?
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Jennifer20
New Poster
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2 Messages
21 d ago
same issues for me. I need a solution
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