Thu, Jul 8, 2021 3:45 AM
Me too, so far trying to get support has been a nightmare. Finally got a phone number but it would not take my "1" for talk to an agent.
1 m ago
2 m ago
For any outstanding concerns or password support related to your Xfinity User ID, you would contact Customer Security Assurance as they are the only team who can process any request related to your Xfinity User ID.
You can use the following link as well to perform self-service resets to your password: Reset Your Xfinity Password
3 m ago
I started a new thread with your post. Please explain your issue in detail, but leave out any personal identifying information. Thanks!
@Again Changed my password and set up two step authentication. Tried to log on with different computer and it never sent a text with the code and did not send a personal e-mail. Contacted support and they took me through authentication again. When I tried to verify personal e-mail with the message I got the following:
HTTP header is larger than 10240 bytes. So I am back to not having two step and feel vulnerable. My hacked password was fairly complex and I cannot understand how it got hacked so I don't feel safe.
OK, problem is partially fixed. Firefox was the problem with the validation but still cannot get two factor texts
@frustrated2002 I am having the same problem
@frustrated2002 Security professional here. I had the same issue with HTTP header. Clear your browser cookies and it should fix it. Great job on keeping two-factor enabled though!
HTTP header is larger than 10240 bytes.I am getting this when I am trying to confirm my email with xfinity