Contributor
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39 Messages
email on xfinity site going to spam
Is there a way to keep emails from going to the spam folder on the xfinity site...marking something as "not spam" sends it to your inbox but only each one. The last few days almost every email I get is going to the spam folder. Weird.
BruceW
Gold Problem Solver
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26.5K Messages
4 years ago
You can "whitelist" a sender by following the instructions in https://forums.xfinity.com/conversations/email/how-to-prevent-email-from-going-to-the-spam-folder/602dafffc5375f08cd1ec7b9.
Not for everyone: Turn off their spam filtering altogether so everything they deliver arrives in the Inbox.
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CCAmir
Gold Problem Solver
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7.2K Messages
4 years ago
Hello Reenler, it sounds like you may need to remove one of your spam filters. For more information on how to do this please see the information below.
Xfinity Connect email lets you set spam blockers with a Comcast email spam filter.
Spam Filtering places emails designated as spam in a separate Spam folder.
Turning Spam Filtering off sends all emails directly into your inbox – even those designated as spam.
Follow the simple steps below to change your Comcast spam filter settings.
Change Spam Filter Preferences
Note: Enabling Spam filtering will move emails designated as spam to the Spam folder and delete them automatically after seven days.
Emptying Spam and Trash Folders



To empty your trash in Xfinity Connect, click on the Menu button next to Trash and click Empty trash.
To erase individual messages, click the folder you want to open and select individual messages to delete. After selecting the messages, click the trash icon on the email toolbar.
To empty your Spam folder, right-click the Menu button and select Delete all Spam. This will erase all spam emails.
Email Safe List
The Email Safe List, found under Settings > Advanced Settings in Xfinity Connect, lets you list the only email addresses from which you want to receive emails.
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Reenler
Contributor
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39 Messages
4 years ago
Somehow I doubt that will work but will give it a try...just like another poster the email alerting me to this went to the spam folder...now emails are not even coming to my outlook inbox...I just don't get why things changed all of a sudden.
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