Visitor
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1 Message
Email notification updates from Xfinity✅ -- is this from Xfinity
I keep getting an email from [Edited: "Personal Information"] with this comcast.net email account. Is this legit or a phishing expedition?
X Team
Dear @comcast.net ,
We previously notified you about important updates to our Terms of Service and Privacy Policy. These updates are part of our ongoing commitment to giving you more transparency and control over your data.
To continue using your Xfinity services, you'll need to confirm your acceptance of these updated terms.
Click here to Re-login and Update now!
If you do not accept the updated Terms of Service and Privacy Policy, your access to your Xfinity account will be discontinued starting July 29, 2025.
Please note: This is a no-reply email and is not monitored. For support or questions, please visit our Help Center.
Thank you for being part of the Xfinity community.
– The Comcast Team
Again
Expert
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32.3K Messages
27 days ago
@user_jft6ur
It's definitely phishing. Official Comcast emails won't come from a comcast.net email address.
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user_u6p1v0
Visitor
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1 Message
25 days ago
Came here for the same question. How can you tell if a message is truly from xfinity?
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BruceW
Gold Problem Solver
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26.6K Messages
25 days ago
If you check your email with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site, and only for email sent to a Comcast.net address.
Samples of recent phishing messages can be found at https://spa.xfinity.com/alerts under "Top Phishing Scams". To report a scam email to Comcast, follow the instructions under the "How do I report phishing email sent to or from a Comcast.net email account?" heading on https://spa.xfinity.com/help/email-abuse?faq=spam-email.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
(edited)
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XfinityJeniece
Official Employee
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3.4K Messages
25 days ago
Hey there, @user_jft6ur, thanks for reaching out through Xfinity Forums regarding your email you received. We are moving our email addresses over to Yahoo, which would require you to approve the terms and service for Yahoo to keep your email account. I would be happy to check on the status of the email for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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