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user_eo3i6x
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2 Messages

Saturday, January 20th, 2024 1:33 AM

Closed

email not working

I can get access to my xfinity account but not to my xfinity email.  Keep getting error messages when I press email link.  I need access to my xfinity account to regain access to my Facebook account.  Please advise.  Current email address is [Edited: "Personal Information"] 

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Updated 

10 months ago

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XfinityJeniece

Official Employee

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2.4K Messages

10 months ago

Hey there, @user_eo3i6x thanks for reaching out through Xfinity Forums regarding your email account. I know how important it is to have access to your email as I rely on my email for just about everything. We would be happy to help you with troubleshooting. What error are you getting when you attempt to access your email? 

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user_eo3i6x

2 Messages

"This site can't be reached" then a long xfinity web address then "might be temporarily down or may have moved permanently to a new web address.  I've tried logging out and in a few times.  Getting the same error message every time I try to access email.

10 months ago

0

XfinityChelseaB

Official Employee

 • 

1.3K Messages

@user_eo3i6x, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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10 months ago

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